Chantal Pierre Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

• Accurately analyzed, researched and reviewed sensitive records through the ATIP process and provided recommendations for disclosure• Effectively communicated with both internal and external stakeholders in order to clarify requests and expand on rationale for redaction• Mediated negotiations between the public and internal stakeholders to narrow scope of requests to a reasonable size while still providing applicants with the information for which they were looking• Provided training and guidance to internal stakeholders on the process of retrieving and providing recommendations on ATIP requests, as well as best practices in a work-from-home environment• Applied severances and displayed competency with the Access to Information Act and the Privacy Act • Maintained an organized file system by updating all the necessary actions in case management software

Whitby, On

• Assessed client needs and researched post-secondary programs that meet their goals• Effectively assisted in the school application process and informed clients of minimum program requirements resulting in all clients being accepted into their programs of choice• Educated clients on how to navigate the college or university student portal• Coached accepted university students on how to interpret their undergraduate calendars for successful completion of their programs

Toronto, Canada Area

• Maintained organization in order to complete multiple incoming conflicting priorities such as client inbound inquiry via email or phone, internal paperwork, and outbound inquiry• Maintained a high level of attention to detail resulting in extensive documents detailing the specifics of every captioning session held (approximately 20 per day) with no errors• Quickly and accurately responded to customer inquiry resulting in customer praise for my swiftness and attention to their project• Assists team member with work on a daily basis, even assisting those outside my department when requested

Whitby, On

• Directly trained, supervised and assessed approximately 15 crew members at the Whitby location• Accurately counted and maintained petty cash and change float • Produced weekly reconciliation reports without error• Accurately performed weekly technical maintenance • Effectively resolved escalated customer or staff conflicts• Efficiently processed invoices for large events and timely followed-up for payment• Planned and executed staff social events within budget• Performed outbound inquiries to potential clients, informing them about programs at Laser Quest

Whitby

• Effectively triaged conflicting demands from customers (in person, online and telephone), staff members, and supervisors, and ensured all demands were met before end of day• Acted as the first point of contact for clients, greeting them, assessing their needs and recommending products and programs• Created and maintained client records as necessary• Conceptualized and implemented changes to increase staff efficiency and increase customer satisfaction• Delivered science presentations on Light and Optics and Light and Sound to elementary and high school groups ranging from 20 to 60 people• Skillfully delivering excellent customer service by being prompt and attentive, resulting in a lot of positive feedback from management and customers, followed by a promotion

Whitby, On

Directly supervised and assessed camp staff at four different camp locations. Responded to parent concern and inquiry via email, phone, and in person discussion. Responded to emergencies. Resolved elevated complaints and concerns. Created team-building activities for staff. Created spreadsheets, filed confidential information, and processed reports.

Whitby

Created weekly timetables of games and activities for children with a focus on inclusion. Worked with children with needs and with their one-on-one counsellor to ensure they were able to participate in activities. Managed child incidents and escalated to Senior Staff appropriately. Supported children who confided mental health concerns.

Whitby

Handled cash and customers with accuracy and speed. Maintained strong customer relations in order to resolve any problem at the till with ease.