• Lead office management and support patient care for renowned Gastrointestinal Oncologist, Dr. Cercek, and a team of health professionals• Perform as the primary liaison between 500+ patients and clinical team, demonstrating exceptional client service skills• Organize and maintain a shared email inbox for the clinical teams, ensuring timely responses and clear communication• Coordinate appointments, tests, consultations, treatments, and surgeries according to medical urgency, providing clear instructions to patients• Prepare various documents including memos, correspondence, reports, and presentations• Manage authorizations and reimbursements for physician travel and meetings, maintaining licensures and memberships for attending physicians• Facilitate weekly team meetings to review patient cases, ensuring effective preparation for both the oncologist and clinical team• Mentor incoming office coordinators to enhance their knowledge of office operations and patient centered-care• Quickly achieved proficiency in healthcare platforms (HIS/CIS, Epic, EMR)

• Assisted in a utility and support role on assigned accounts by locating media placements, proactively pitching local media, and preparing clips for client distribution• Responded to requests from clients, account staff and other agency employees in a professional and timely manner• Coordinated production of projects involving Google Docs, proofreading, editing, and making arrangements with agency vendors for press materials• Effectively communicated with publicists to help research reporters/journalists, build lists, research or build pitches• Actively sought up to date with advances in PR, trends, and industry opportunities such as meetups and industry awards the company can submit to• Built strong, genuine partnerships with writers, brands, news outlets, and TV stations such as KTLA, Business Insider, Vogue• Worked collaboratively with three publicists and two public relations coordinators to assist in 4-6 different client accounts• Followed up with all bookings and placements with a note to the client with links and UVM/viewership numbers

• Supported the publicist team with in-depth industry trend research• Researched health and wellness trends weekly based on the company’s clients• Learned how to utilize Cision to create media lists publicists to share with clients• Created and sent pitches to hundreds of writers and editors at top online publications such as NY Times, Washington Post and CNN• Followed up on pitches sent out by publicists, increasing the chances to lock in media and generate results for clients• Maintained the client roster and ensured it was updated at all times

• Managed, oversaw and created daily Instagram, Twitter and Facebook advertisements and graphics• Developed and expanded community and influencer outreach efforts• Implemented plans to identify target customers and convert fans into customers• Enhanced brand awareness and online reputation by increasing the number of social media followers by 6 percent each month