Performs technical functions in support of management information systems used to process varied types of financial, program, or other information unique to the unit; processing; installs, utilizes, maintains, and troubleshoots information processing systems and system software; organizes, inputs, processes, and outputs source materials, raw data, and processed data; sets up and maintains data bases and software files; performs file maintenance. General duties include: resolving printing… Show more Performs technical functions in support of management information systems used to process varied types of financial, program, or other information unique to the unit; processing; installs, utilizes, maintains, and troubleshoots information processing systems and system software; organizes, inputs, processes, and outputs source materials, raw data, and processed data; sets up and maintains data bases and software files; performs file maintenance. General duties include: resolving printing, email, audio, and password issues; reimaging PCs; hardware/software installation, assembly, modification and configuration; OS/BIOS/Firmware updates; partitioning & reformatting drives; and inventory maintenance.provides technical information/assistance to other system users. Show less

Sales and customer service support of Verizon POTS and FiOS video, data, and voice services. Resolved customer service installation and repair issues via over the phone troubleshooting. Handled billing and account disputes including new sales and existing customer retention.