Management of the Remote Team (Customer Service & Sales Team)Recruitment, Assessment, Onboarding and Training of new employees (Customer Service & Sales)Develop an onboarding programSet up Quality Management for all communication channels (Chat, Phone & Email)Project Management implementation of HubSpot (act as the link between the technical team in India and the MT) including setting up the Project Management Plan, setting up the workflows, SOPs and training all employees on… Show more Management of the Remote Team (Customer Service & Sales Team)Recruitment, Assessment, Onboarding and Training of new employees (Customer Service & Sales)Develop an onboarding programSet up Quality Management for all communication channels (Chat, Phone & Email)Project Management implementation of HubSpot (act as the link between the technical team in India and the MT) including setting up the Project Management Plan, setting up the workflows, SOPs and training all employees on how to use HubSpotSetting up Account Management and training the Sales Reps in Account ManagementGeneral Process Management and Implementation Show less

Coaching and mentoring clients, working mostly with woman founders and leaders to help them moving past their own limiting beliefs; mental, results and performance coaching. Conducting online programs and 1:1 coaching sessions.If you would like to find out more please reach out at hello@chantalehlen.com or book a free consultation following the link on this page.

General Project Management and Consultancy, strategic sparring partner for the MTTeam Lead Remote Teams BPM (business process management): analyze and map existing business systems and processes, identifying areas for improvement and optimization, develop clear standard operating procedures (SOPs) based on the mapped processes, collaborate with cross-functional teams to ensure alignment and integration of SOPs throughout the organization, training and supporting of members throughout… Show more General Project Management and Consultancy, strategic sparring partner for the MTTeam Lead Remote Teams BPM (business process management): analyze and map existing business systems and processes, identifying areas for improvement and optimization, develop clear standard operating procedures (SOPs) based on the mapped processes, collaborate with cross-functional teams to ensure alignment and integration of SOPs throughout the organization, training and supporting of members throughout the organization Performance management: develop dashboard, setting KPI’s and KSFs related to strategic objective, management reporting (PDCA cycle)Training and Coaching: development of management trainings and training the management, executive coachingHR: development and execution employee satisfaction survey, setting up onboarding procedure for new employees, developing onboarding videos Business Development: Client support/ customer service and sales for an e-commerce company. Managing Director/ Business Operations of startup. Responsible for complete Operational management, Business development and Recruitment. Executed idea into practical operating business resulting in amplified client base by 100%.Business development: sales & account management, campaign management, database management (HubSpot) Set up Lean Canvas, Investor Pitch Desk and Financial Model for a startup Show less

In this brief stint, I headed up business development for Private Mansions and Theatrum Vitae.My major contributions were:• Authored and designed innovative formats for new concepts.• Established company subsidy desk.

Here I coordinated Forticon's business development segment at the executive level with a broad portfolio scope, being taken on after successful freelance work, encompassing general project support, planning, and drafting of relevant project documentation. Then I also governed various initiatives, collaborating with stakeholders and strategic partners to align project strategy with management objectives.Notable accomplishments include:• Initiated and executed a complete strategic… Show more Here I coordinated Forticon's business development segment at the executive level with a broad portfolio scope, being taken on after successful freelance work, encompassing general project support, planning, and drafting of relevant project documentation. Then I also governed various initiatives, collaborating with stakeholders and strategic partners to align project strategy with management objectives.Notable accomplishments include:• Initiated and executed a complete strategic business plan to aid management with directing prospective paths in consulting for the Municipality of Utrecht.• Leefbaar Stadbroek-Oost project: Advised Management Control of Municipality of Sittard-Geleen on, steering process management comprising the formulation of a dashboard, setting KSFs and KPIs.• Municipality of Sittard-Geleen project: Guided multiple sub-projects in addition to defining several internal processes, and mapping all stakeholders for clear communication.• Devised survey to capture baseline censorship, while developing a dashboard for streamlined management.• Social Project of the Municipality of Sittard-Geleen: Restructured project management and administration, optimized management processes, and defined project documentation for comprehensive support.• Internal Alkmaar project: Held full ownership of general process management for projects of the Municipality of Alkmaar. Show less

Served on projects of BeFlex and Forticon as dedicated support (2010 - 2014): I was appointed to control policy and organizational support for the initial stint in this freelance position, bolstering organizations specializing in the administration and management of trailer parks and other special target groups.

My duties here involved overseeing the recruitment of ICT professionals for Arx, a dedicated ICT Recruitment Agency, involving candidate interviews, and setting up resumes. I was instrumental in the companies growth, accelerating competitive development. In this, I provided day-to-day intern account management team supervision while managing my personal team of ICT consultants, seconded to projects.Major achievements include:• Assisted Arx founder to grow company in various areas… Show more My duties here involved overseeing the recruitment of ICT professionals for Arx, a dedicated ICT Recruitment Agency, involving candidate interviews, and setting up resumes. I was instrumental in the companies growth, accelerating competitive development. In this, I provided day-to-day intern account management team supervision while managing my personal team of ICT consultants, seconded to projects.Major achievements include:• Assisted Arx founder to grow company in various areas including from 8 to 40 ICT consultants, sales, along with adding 2 account managers, and increasing overall number of serviced clients, to increase company by 75%.• Facilitated opportunities for MeesterTalent recruitment for teachers, through robust market research.• Spearheaded collaboration between Arx Corporate Consultants, and Roda JC.• Backed to drive market research within German market to ensure startup's commercial success. Show less

Commercial Support to the CEO of the company

Here I provided general project support, accountable for management reports, researching client behavior and trends, while setting up INK Management Model, with defined benchmarks.

In this broad scoped role, I established the Marketing Activities plan, with full ownership of all marketing functions for resellers.I also organized the incentive campaigns, boosting and driving participation in fairs and events, as primary contact point with the advertising agency.My earlier stint with the company involved Sales & Marketing Support, covering feasibility calculations of new networks, planning installations, managing supplier relationships, in addition to founding the… Show more In this broad scoped role, I established the Marketing Activities plan, with full ownership of all marketing functions for resellers.I also organized the incentive campaigns, boosting and driving participation in fairs and events, as primary contact point with the advertising agency.My earlier stint with the company involved Sales & Marketing Support, covering feasibility calculations of new networks, planning installations, managing supplier relationships, in addition to founding the customer service and customer service support functions. Show less

Organize and execute team building programs and events for corporate clients.

Sales support to the Sales Manager, sales of the network of Mercure Hotels in the Benelux.