Account Manager at AMPCO METALAs an Account Manager at AMPCO METAL, I was key in enhancing customer satisfaction and optimizing business processes in both the Swiss and international markets. My responsibilities included:Customer Liaison: Served as the primary contact between customers and the technical service team, offering tailored product solutions.Market Analysis: Conducted detailed market and competitor analyses to guide strategic decisions and maintain competitiveness.Relationship Management: Managed customer relationships and resolved complaints, ensuring high satisfaction across assigned markets.Process Optimization: Led initiatives to improve processes, increasing efficiency and service quality.Budgeting & Planning: Developed and executed the annual budget and marketing plan for the Swiss market, consistently achieving targets.Sales & Strategy: Engaged in field sales and contributed to the development of trade strategies, aligning with company goals.International Client Management: Managed and expanded relationships with international clients, boosting global market reach.Management Support: Supported the management team, ensuring operational efficiency.Key Achievements:Improved product offerings and customer satisfaction by enhancing communication between technical services and customers. Provided strategic insights through market analysis, strengthening competitive positioning. Boosted customer loyalty and satisfaction through effective relationship management.Successfully executed a marketing plan, achieving or surpassing sales goals.Played a key role in optimizing processes, leading to increased operational efficiency.My tenure at AMPCO METAL sharpened my skills in customer relationship management, strategic planning, and market analysis, making me a versatile and valuable asset to any organization.