Chantalle Khasenye Email and Phone Number

  Provide administrative support to various Advocates.  Maintain a record of expenditure and income of the firm, handle petty cash and disburse the petty cash as required.  Attend to emails from clients and make relevant follow-ups. Procurement and vendor sourcing in the firm.  Receipt and coordination of dispatch of legal documentation. Effectively communicate and make follow up calls with witnesses, clients, colleagues, partners and support institutions.  Coordinate the professional workflow and schedule of the Managing partner; including calls, emails, agendas, travel arrangements, client management and other logistics.  Drafting of correspondence and basic legal documents including notices, affidavits, defences, demands, and securities generally.  Participate in meetings, draft presentations, take minutes and follow up on action points. Advise clients on general inquiries on their matters including hearing dates, the outcome of previous court attendance, and the position of their cases among others.

 Genesis of CRB Team Huduma; created easier access for customers to our services and provided ready financial advice on how to maneuver their credit, which led to several referrals. Implemented a new client system which helped expand our client base and I in turn increased the revenue for the company. Responded to over 130 customer calls daily and solved 90% of their concerns, and made follows ups to ensure the matter was resolved.Responsibilities: Tabulation of daily reports. Issuance of credit reports and certificates of clearance.  Offered financial guidelines and advice regarding the process of clearance.  Followed up on updates for clearance after the proper procedure has been followed. Sensitization of what the CRB entails to the general public, and how it affects their daily transactions.  Marketed CRB products. Assisted and guided customers through the registration process on the CRB platform. Understood customers’ problems and came up with prompt solutions.