Chantal M. K. Email & Phone Number

Greenbelt, MD, US

• (1/21 - Present)
• Developed and implemented strategic plans to achieve business objectives and maximize property value for 302-unit, Class A luxury site
• Developed and managed budgets to optimize financial efficiency
• Established and maintained positive tenant relations through effective communication and prompt resolution of issues
• Negotiated contracts with vendors, service providers, and contractors to ensure competitive pricing and quality service
• Prepared monthly financial reports and analyzed key performance metrics to assess property performance and identify areas for improvement

Greensboro, NC, US

• Led lease-up and management of 188-unit new construction Class A luxury property in Raleigh, NC
• Managed team of dedicated leasing and maintenance staff
• Owned and managed operating budget and presented owner's reports at monthly financial reviews
• Planned, organized and executed resident events and socials

Greenbelt, MD, US

• Attained strong financial performance via budget development, marketing, strategy and business plan
• Managed Total Operating Revenue (TOR) and increased Net Operating Income (NOI) by 8% in 2015
• Exceeded occupancy targets through strong sales effort and aggressive resident retention targets
• Developed and maintained relationships with owners, residents, employees and vendors
• Managed high-performing on-site, customer-focused leasing and maintenance team
• Supported lease up and management of 328 luxury apartments at new Class A property (2014 - 2015)

Cambridge, Massachusetts, US

• Responsible for management and maintenance of 152-unit condominium complex
• Managed site operations that included recruiting, hiring and supervising maintenance, security, cleaning and lifeguard staff
• Presented monthly and annual financial statements to clients
• Prepared draft annual operating budgets
• Handled coordination of services including legal, accounting, engineering and consulting
• Prepared for and attended monthly, special and annual condo association meetings

Chestnut Hill, MA, US

• Assisted in management and maintenance of 789 townhomes and 341 residential apartments
• Provided superior customer service by forming trusting relationships with residents and ensuring 100% customer satisfaction
• Managed on-site leasing professionals and maintenance staff
• Monitored leases, rent increases, late payments and collections for property, including Section 8 Housing
• Responsible for resident move-ins, move-outs and evictions
• Managed Payroll for office