Chantal M. K. Email & Phone Number

Greenbelt, Md, Us

(1/21 - Present)• Developed and implemented strategic plans to achieve business objectives and maximize property value for 302-unit, Class A luxury site• Developed and managed budgets to optimize financial efficiency• Established and maintained positive tenant relations through effective communication and prompt resolution of issues• Negotiated contracts with vendors, service providers, and contractors to ensure competitive pricing and quality service• Prepared monthly financial reports and analyzed key performance metrics to assess property performance and identify areas for improvement• Developed and executed marketing strategies to attract new tenants and retain existing ones(10/18 - 1/21)• Lead management, leasing and maintenance staff at newly renovated, 312-unit Class A luxury mid-rise community

Greensboro, Nc, Us

• Led lease-up and management of 188-unit new construction Class A luxury property in Raleigh, NC• Managed team of dedicated leasing and maintenance staff• Owned and managed operating budget and presented owner's reports at monthly financial reviews• Planned, organized and executed resident events and socials

Greenbelt, Md, Us

• Attained strong financial performance via budget development, marketing, strategy and business plan• Managed Total Operating Revenue (TOR) and increased Net Operating Income (NOI) by 8% in 2015• Exceeded occupancy targets through strong sales effort and aggressive resident retention targets• Developed and maintained relationships with owners, residents, employees and vendors• Managed high-performing on-site, customer-focused leasing and maintenance team• Supported lease up and management of 328 luxury apartments at new Class A property (2014 - 2015)• Managed 200-unit property (7/15 - 10/16)• Worked at Bozzuto from 3/14 - 10/16 until relocation; returned to Bozzuto 10/18

Cambridge, Massachusetts, Us

• Responsible for management and maintenance of 152-unit condominium complex• Managed site operations that included recruiting, hiring and supervising maintenance, security, cleaning and lifeguard staff• Presented monthly and annual financial statements to clients• Prepared draft annual operating budgets• Handled coordination of services including legal, accounting, engineering and consulting• Prepared for and attended monthly, special and annual condo association meetings

Chestnut Hill, Ma, Us

• Assisted in management and maintenance of 789 townhomes and 341 residential apartments• Provided superior customer service by forming trusting relationships with residents and ensuring 100% customer satisfaction• Managed on-site leasing professionals and maintenance staff• Monitored leases, rent increases, late payments and collections for property, including Section 8 Housing• Responsible for resident move-ins, move-outs and evictions• Managed Payroll for office• Monitored competitor pricing and updated market rates annually• Maintained and updated Brokers List• Managed service requests, ensuring they were completed within 24 hours• Organized resident events including: Fall Carnival, Summer BBQ and Breakfast on the Go