Chantal Saake Email & Phone Number

Toronto, Canada Area

6060 Highway 7 East, Suite 206, Markham, On

• Developed and grew the Markham, Scarborough North, Richmond Hill and Vaughan territories from inception.• Responsible and accountable for all aspects of the business from strategy, sales, marketing, finance and operations.• Successfully sold the business in June 2018.

• Conceptualized and developed a unique business model which was a first of its kind in the DaaS market. Provided enterprise quality hosted virtual desktops to individual users and small/medium sized businesses.• Responsible and accountable for all aspects of the business from development of IT strategy, sales, marketing, technical implementation, finance and operations.• Successfully negotiated all vendor contacts with Software Provider, Infrastructure Provider, Call Center, Merchant… Show more • Conceptualized and developed a unique business model which was a first of its kind in the DaaS market. Provided enterprise quality hosted virtual desktops to individual users and small/medium sized businesses.• Responsible and accountable for all aspects of the business from development of IT strategy, sales, marketing, technical implementation, finance and operations.• Successfully negotiated all vendor contacts with Software Provider, Infrastructure Provider, Call Center, Merchant Services, Call Center and Website Hosting Services. Show less

• Responsible and accountable for leading the successful amalgamation of the business processes and technical systems between OnX Enterprise Solutions and Agilysys, Inc. as a result of a merger. • Established the Project Management Office (PMO) to ensure the consistent application of best practices to deliver high quality projects profitably and generate excellent customer references.• Successfully led the PMO offices in Canada and the United States. Managed the Project Management… Show more • Responsible and accountable for leading the successful amalgamation of the business processes and technical systems between OnX Enterprise Solutions and Agilysys, Inc. as a result of a merger. • Established the Project Management Office (PMO) to ensure the consistent application of best practices to deliver high quality projects profitably and generate excellent customer references.• Successfully led the PMO offices in Canada and the United States. Managed the Project Management Team to ensure that projects are delivered on-time, within budget, are of high quality and high customer satisfaction.• Developed the standard tools, templates and processes for pre-sales and delivery.• Responsible and accountable for the profitability and success of all projects in the organization.• Provided visibility to Senior Executives on project status at the individual and aggregate level. • Identified potentially troubled projects early to successfully bring those projects back on track. Managed customer relationships and handled any customer escalations.• Provided leadership to Senior Executives in business development, project delivery and post-implementation support services. • Managed many projects that included several Large Insurance Companies, Auto Manufacturer, Ontario College, Health Care Organizations and Large Telecommunications Company.• OnX President’s Club for top performers Show less

Service Delivery Manager, Sep 2007 - Sep 2009• Established and led the Project Management Office (PMO) ‘center of excellence’ initiatives for the North American Contact Center Practice• Provided leadership in business development, project delivery and post-implementation support services for complex system integration projects. • Managed the Project Management Team to ensure that multi-million dollar projects are delivered on-time, within budget, are of high quality and high… Show more Service Delivery Manager, Sep 2007 - Sep 2009• Established and led the Project Management Office (PMO) ‘center of excellence’ initiatives for the North American Contact Center Practice• Provided leadership in business development, project delivery and post-implementation support services for complex system integration projects. • Managed the Project Management Team to ensure that multi-million dollar projects are delivered on-time, within budget, are of high quality and high customer satisfaction. • Led multi-million dollar proposals that require working collaboratively with vendors, partners, procurement and other organizations within IBM to produce winning proposals that adheres to IBM’s strict contracting processes. • Led the development of many tools, templates and processes (Intellectual Capital) that achieved efficiencies and generated high quality deliverables for proposals, project delivery and operational support. • Positively impacted strategy and direction of the Practice by providing consultation to senior executives.• Identified troubled projects and intervened as necessary to successfully bring those projects back on track. Acted as escalation point for the team. • Actively contributed to IBM Canada’s Project Management Center of Excellence. Presented at IBM’s annual Blue Horizons Conference “How to build a PMO”.Senior Project Manager (Telecommunications and Financial Industries), Oct 2003 – Sep 2007IT Architect/Consultant (Telecommunications, Insurance and Financial Industries), Jun 1998 - Oct 2003Software Developer (Telecommunications and Financial Industries), Jan 1997 - Jun 1998 Show less

• Involved in every step of the Software Development Process according to ISO standards and obtained security clearance (Secret Level II) from the Canadian Security Intelligence Service to develop top-secret features for a foreign telephone network. • Developed numerous features and resolved complex issues in the telephone network. Received numerous awards for outstanding achievement.

B.A., Computer Science

B.Comm., Business