Chantal Velasque Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

🔹 Entreprise Improvement ProgramThe program is enabling icare-wide improvements to address 98 PwC Governance, Accountability and Culture (GAC) Review and McDougall’s Review recommendations sustainably and in alignment with icare’s agreed strategic and business plans.o I support the Program Sponsor coordinating delivery work across 6 streams (Governance, Risk Uplift, Procurement Uplift, Customer Uplift, Culture & Accountability and Enterprise Sustainability). o I support the Business Owners on strategies to align with budget and enable milestones and benefits realisation across the 53 agreed initiatives, ensuring the effective design, implementation and embedment of improvements across the organisation.🔹 Data Governance & Management ProgramWe are providing stakeholders with better quality and accessible data needed to drive strategic initiatives, support better operational decisions and mitigate risk, in line with icare’s strategic priority of enhancing experiences using digital and data.o My contribution started with the business case elaboration and is continuing with the management of the skilled team working on targeted improvements. o The program is successfully achieving key outcomes across the 3 pillars: data quality, data enablement and data culture & operating model.The team took out the win at icare's Our People Awards in Q3 FY24 in the Ownership category 🏆

Sydney, Nsw, Au

🔹 Enabling Services PortfolioAccountable for the delivery of the portfolio comprising of Enterprise, Cross-Scheme and State Insurance Regulatory Authority (SIRA)-related projects, from planning to benefit realisation. E.g., SAP S4 Hana, OnBase, and MuleSoft upgrades, migration of core telephony and messaging solution from Skype to MS Teams, transition to DCS Contact Centre technology platform, provision and implementation of an internal Portfolio and Project Management platform, and more.🔹 Mentoring ProgramsI set up a mentoring program providing the Program Delivery team members personal mentoring relationships. 90% of the first cohort participants said the mentee/mentor discussions helped them in their work and 90% would recommend the program to others. I have now extended the program to the broader Digital & Transformation team.

I have been incredibly fortunate to enjoy an awesome transition break, spending quality time with my sons, studying French literature again for a Year 11 exam, hitting the gym hard and travelling to France, Spain and Singapore to reconnect with family & friends after too many years apart.

Sydney, New South Wales, Au

GCR supports teams across the Group to put things right for our customers in making remediation payments quickly and fairly. • In addition to the role below, contributed expertise to develop data science and technology capabilities to identify emerging issues, uplift data-driven decision making and execute remediations faster.• Implemented a plan to develop AI & machine learning awareness and increase data literacy across GCR and partnered with the Group Technology team to help shape the data strategy for the Group.

Sydney, New South Wales, Au

The Remediation Program for Group Licensee (BTGL) customers was established to ensure all obligations for fee for service agreements with customers had been met, and where required reimbursement for non-adherence to obligation was completed.• Concept to effective operations: sourcing and mobilisation of the team, development of operating model, definition of expectations and management of performance. • Integration of all necessary customer, policy, fee, and evidence data to complete the remediation. As per ASIC media release in Feb 2022, Westpac offered $895M worth of remediated fees. My team contributed towards ~75% of this remediation payment, benefiting ~150k customers.

Sydney, Nsw, Au

• Mobilisation and management of a distributed team across Australia and India, coordination of the Analytics delivery on Know Your Customer & Sanctions for the Financial Crime Program of Action, the Fraud area, and the Service Management of the Analytics & Information systems.• Transformation to machine learning and advanced analytics (Pega Decisioning solutions) delivery on programs such as Common Reporting Standard (CRS), Customer Risk Assessment (CRA), Population Management, Sanctions, Fraud and more.

Sydney, Nsw, Au

My role was threefold:1. Entreprise Services Lead - Financial Crime Data Assurance Program (FDAP) • Built a technology team consisting of ~10 scrums across Australia & India (approx. 70 people). • Provided assurance over the delivery of data used for Financial Crimes Compliance purposes, ensuring the Bank was able to visibly demonstrate that the relevant data for Transaction Monitoring & Reporting was complete, accurate and timely.• Mitigated the risk that the Group may be used to facilitate Money Laundering/Terrorism Financing.2. Entreprise Services Lead - Institutional Banking & Markets, Transaction Monitoring• Built a technology team consisting of ~5 scrums (approx. 30 people). • Loaded Wall Street (Foreign Exchange & Money Market deal booking) and Murex (Trading, treasury, risk, and post-trade operations) transactional data to the Financial Crime Platform, uplifted existing TM rules and implemented new ones.Accountable for the delivery of these programs (overall budget accountability of $30m per annum) I provided the capabilities that enabled the detection and prevention of Financial Crime. 3. Portfolio Delivery Manager - Security & Risk Analytics Portfolio• Managed a distributed team across Australia and India (approx. 20 people) coordinating small requests for Financial Crime & Fraud and Service Management of Analytics & Insights systems.• Delivered analytics programs such as Project Nifty (exception reporting for IFTI & Sanction screening).• Managed Analytics delivery on Risk initiatives (Troubled & Impaired Assets, CREST, Catalyst projects) and High-Risk Customer, Know Your Customer, and Threshold Transaction Reporting.

Sydney, Nsw, Au

Key achievements of our team of 50+ included:• New Payments Platform (NPP), for which I built and led the team until a successful technical go‐live,• Atlas (HR transformation): my stream was one of the only ones remaining ‘green’ consistently through the years, going live with zero defect, decommissioning mainframe feeds and delivering $900k underbudget,• Troubled & Impaired Assets (Risk), for which we not only reached a great technical outcome but also built a very efficient operating model with a single backlog in partnership with our Product Owner,• Threshold Transaction Monitoring (Financial Crime), for which we enhanced the reporting provided to AUSTRAC for transfers of physical currency of $10,000 and more,• Small Work Requests, including projects such as Falcon & Eagle based on the RTTM system in collaboration with the Fraud team.

Brisbane, Brisbane, Au

The CaPE program’s objective was to deliver a customer and pricing platform allowing for a significant progression in the area of customer service, pricing maturity and technology resilience, in line with the Optimised Platform and Business Intelligence Transformation strategies.

Brisbane, Brisbane, Au

I managed end-to-end delivery of large programs across multiple lines of business with a team of approximately 60 onshore permanent staff and offshore partners. I delivered a data management strategy through the BI Transformation and Legacy Simplification Programs, working with my architects and solution designers to drive the Group BI strategy and lead the data governance initiatives.

Melbourne, Victoria, Au

I managed the delivery of the performance management system for Railcorp's contract with the company manufacturing and maintaining Sydney’s Waratah trains. I brought the vendors, project team, business stakeholders and IT stakeholders together in a more cohesive group to facilitate the outcome-focused delivery while not all parties were aligned to ensure success.Managing a team of 20 staff, I was also the Project Manager of one of the biggest Oracle BI implementations in APAC at Leighton Contractors.

Melbourne, Victoria, Au

I was accountable for the operation and management of my practice, coordinating activities, managing backlog of work and relationships with software vendors and service provider partners.I provided leadership, management and guidance to my staff as we built an extensive Information Management framework providing ‘Out of the box’ IP and allowing immediate acceleration in solution architecture and implementation.

Melbourne, Victoria, Au

My role focused on two main areas: BI Strategy & Consulting and Architecture & Implementation of solutions that help turn structured data into insight and value. This included Customer, Financial and Product Analytics.

I moved to Australia to work as a Senior IM consultant in a range of roles including pre-sales, consulting, and the delivery of trainings across the BusinessObjects product suite.I implemented successful solutions for IAG (solution design, training & implementation), Sony Pictures (end-to-end delivery), Woolworths (solution architecture, installation & configuration of servers), and St George Bank (CRM reporting) and carried out a pilot at CBA on Monthly Performance Management Reports. In 2008 I was responsible for the implementation of the Customer Metric dashboards & reports at AMP to measure the success of offers through customer statistics and customer profile & value.This role allowed me to build a broad knowledge of the Australian BI market with software vendors, service providers and IT consultancy companies.

Newtown Square, Pennsylvania , Us

I was accountable for end-to-end BI projects from strategy formulation and solution architecture to installations, data integration, data warehouse & reporting implementations as well as migration & upgrades. I managed multiple stakeholders, clients from small to large companies, diverse systems and processes and complex requirements.

London, Gb

My first role as a BI consultant involved working on end-to-end Business Intelligence deliveries, from solution design to deployment, maintenance and extension of Business Intelligence systems for banks such as Credit Foncier de France and Credit Lyonnais.

Dess, Finance & Accounting

Master, Finance & Management

Maitrise De Sciences De Gestion, Management

Deug, Economics