• Provide subject-specific content to help learners through drop-in assistance• Create a professional and welcoming environment by modeling respect for learners diverse cultures, language skills, and experiences• Use active listening strategies to allow learners to determine content and pace of tutoring• Utilise listening and questioning strategies as the primary tutoring method to diagnose learners needs and monitor progress• Utilise feedback and reflection to improve practice• Help learners become more confident, more successful, selfdirected learners• Provide direct assistance in the use of equipment, learning objects, and materials needed for learners success

• Ensure high levels of customer satisfaction through excellent sales service• Maintain outstanding store condition and visual merchandising standards• Maintain a fully stocked store• Ascertain customers’ needs and wants• Recommend and display items that match customer needs• Welcome and greet customers• Keep up to date with product information• Accurately describe product features and benefits• Follow all companies policies and procedures

• Create and update records ensuring accuracy and validity of information• Schedule and plan meetings and appointments• Monitor level of supplies and handle shortages• Perform receptionist duties when needed

• Informing customers of shop promotions to encourage purchases.• Performing regular price audits to identify and correct price discrepancies.• Processing customer payments using the shop's Point of Sale (POS) system.

• Provide visitors with information and direct them accordingly• Answer phone calls and direct callers to the appropriate party• Process, sort, and route incoming and outgoing mail• Monitor and manage inventory of office supplies; order and distribute office supplies as necessary

• Train employees on drinks preparation and proper use of coffee equipment• Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)• Maintain updated records of daily, weekly and monthly revenues and expenses• Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)