Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goalsRecruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market shareMaintain project timelines to ensure tasks are accomplished effectivelyDevelop, implement, and maintain budgetary and resource allocation plansDelegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural valuesResolve internal staff conflicts efficiently and to the mutual benefit of all involved

Responsible for facilities along with hiring, coaching, onboarding, and the development of a new management team.Provide Shake Shack locations with hourly staff recruiting support through creating and maintaining brand awareness, developing partnerships, requisition posting and talent sourcing, screening and hiring. Supported one of the fastest growing brands by coordinating hiring events, conducting interviews and hiring process training, drive new Shack opening hiring process, recruiting initiatives and more.

• Helped increased sales from by creating systems in place for a more efficient way to run the restaurant Systems centered on customer service, quality, average ticket times, hospitality and complaints reduction.• Created a company maintenance schedule task and developed over 6 new managers. Shared and utilized customer feedback to improve restaurant operations.Motivating team to deliver quality service to all customers while promoting a fun, energetic, and collaborative environment.• Communicate, train and promoting quality standards to restaurant team members.Managed labor and food costs. Executed cash management duties. And management inventory to ensure adequate levels using the company’s systems and guidelines to minimize loss.• Managed company’s assets by ensuring the restaurant is clean, safe and organized and always complies with safety and security standards.

Oversee the day-to-day operations of the restaurantHire and train new employees, informing them of all the restaurant’s policies and protocols Manage employees and organize the staff scheduleEfficiently address customer and employee complaints and concerns

Worked with the audiologists and nurses to make sure the company’s standards were upheld. Created training plans to help staff work more efficiently Handled everything regarding hiring, training, onboarding, and team development.Trained employees on HIPPA laws and how ABR to screen newborn hearing

Provided an outstanding customer experience, including professionally and promptly responding to all customer concerns or issues. Communicate, train and promoting quality standards to restaurant team members.

Food prep, customer service, guest interactions, cooking, and cleaningDelivering exceptional hospitality to our guestsBalancing high volume with high qualityParticipating in ongoing training and development

Fulfilled all retail clerk duties in a high volume store.Handled customer service including POS, sales, and inventory management.Built customer loyalty through fostering strong relationship

Worked in multiple restaurant all over campus preparing and serving food, making coffee and tea and working the cash register . Ensuring the café is fully stocked and can meet the menu at all times, notifying the Operations Manager or kitchen staff of any shortage. Clean the café areas, inside and outside and ensure they are safe and hygienic at all times

Help teachers prepare lesson materials.Set up and tidy classrooms for lessons.Work with students to make sure they understand.Watch, record and report the progress students make.Look after children who are upset or unwell.Lead classes with help from the teacher.