Mentor, grow and manage a team of QA Analysts.Identify project priorities for the team.Track and monitor project deliverables.Manage capacity planning for the team in order to identify additional headcount requirements and resource mix, while resourcing projects.Resolve project resource bottlenecks, based on project priorities.Administer/manage resource management, time tracking and expense approvals.Provide thought leadership in all areas of project implementation quality.Provide strong oversight for quality plans and test strategies for new feautures and enhancements.Strenghten testing skills of your entire team in alignment with key business goals. Ensure quality of all project releases by quickly identifying and reporting product defects to the responsible party.Identify meaningful trends and practices to release quickly and with high confidence.Document found bugs and other software issues.Identify areas for continuous improvements in the area of hiring, skills training, customer service and product knowledge.Responsible for people management activities including recruitment, onboarding, setting expectations, performance management, coaching and mentoring.

To help the business attain their objectives by making sure daily operations run smoothly. Perform, organize, and streamline operational tasks to reduce the potential for errors. Provide technical assistance to clients and staff. Monitor for problems, taking immediate action where possible and escalating issues when required. Interact with clients, resolve operational problems within the defined schedules and service level agreements. Analyze root causes of operational malfunctions and provide resolutions. Handle escalated issues and follow-up on outstanding issues promptly. Evaluate current operational processes and recommend improvements. Monitor system operations and troubleshoot problems. Contribute to business meetings and report on issue status. Develop support plan to prioritize and resolve multiple issues. Ensure that the business operates in a way that meets the needs of their customers effectively.

Test Lead for various projectsRoles and responsibilities:•Defining and implementing the role testing plays within the organizational structure.•Defining the scope of testing within the context of each release / delivery.•Deploying and managing the appropriate testing framework to meet the testing mandate.•Implementing and evolving appropriate measurements and metrics. ◦To be applied against the Product under test.◦To be applied against the Testing Team.•Planning, deploying, and managing the testing effort for any given engagement / release.•Managing and growing Testing assets required for meeting the testing mandate:◦Team Members◦Testing Tools◦Testing Process•Retaining skilled testing personnel.*Prepare Test Plans and Test Summary reports as and when required e.g user acceptance *Ensure issues are escalated timeously and appropriately resolved. *Provide product quality Information and generate test case matrixes *Plan for manual testing: write, execute manual test cases- maintain test suits *Regression testing: write, execute manual regression test cases. Maintain regression test suits *Automation and performance testing *Provide estimates for test effort required for sprint work / user stories *Log, prioritize and resolve defects using defect tracking tool *Define root cause and preventative actions for production defects

- Managing debtors for 4 medical specialist practices.- Capturing of fixed data and submission of claims- Billing and coding- Reconciliation of receipts and payments- Effective management of each allocated practice’s age analysis to limit bad debt within acceptable norms- Maintaining confidentiality of patient information at all times- Monthly auditing of practices to ensure a good financial conduct- Handling patient complaints and disputes- Customer services

- Monitor unbilled account selections- Maintain an update dictionary data- Assist with electronic patient account queries- Assist with drafting work instructions- Send printed claims when required- Send patient text messages when required- Communicate account problems to Managers- Assist with debtors month end duties- Report systems problems- Attend to and maintain debtors systems tasks- Assist with excel macro's for Boston's

• Make bookings for patients• Receive patients/Walk in assistance• Answering the switchboard• Receiving of blood results/ Ensure patient confidentiality• Make appointments for patients at specialists/Schedule admissions/Medical Aid authorization• Receiving payments from patients and medical aids (Reconciliation- Petty Cash) (Cash/EFT/Cheque)• Billing of patients and ensure accounts get claimed and paid• Typing of medical documents when requested• Handling complaints and telephonic calls from patients• Liaising/ Filing• Banking and basic admin duties. • Respond to customer queries - Customer care