Chantel Cooley Email & Phone Number

Develop and manage search marketing campaigns (Google Adwords), specializing in Organic Search Engine Optimization (SEO), Social Media Marketing. Oversees the search marketing campaigns and prepared it for search engine optimization. Monitor and track Adwords campaigns and keywords click through rate. Maintains an excellent knowledge of the major search engine alogorithm and ranking systems. A fast learner with the ability to work alone or part of a team. Seeking Google Analytics Certification (08/2011)

Help customers renew their Thomson Reuters products by discussing renewal options.Promote self-service options and explain web walk throughs to help maximize their usage of Self Service tools.Contact new customers to solicit feedback regarding their experiences with Thomson Reuters and our products.Discuss customer bills; renewal proration's, finance agreements, support bills, product invoices and general accounts receivable questions.Coordinate with other departments, as necessary, to expedite the resolution of any customer concerns.Assist customers with resolution of account issues and customer concerns.Encourage team members and build a positive functional team environment.

Created and maintain Adwords campaigns and keywords in order to engage and involve the public in the important of transportation decisions. Analze metric data and convey recommendations for better conversion rate.

Provide technical support to ParishSoft customers via phone or remotely.Troubleshoot, resolve and respond to client questions received via phone and emailProvide quality telephone and email support with a high degree of customer service, technical expertise and timelinessAccurately document client information and detailed problem/issue as well as troubleshooting steps and resolution in SalesLogic.Create custom queries in Microsoft access.Repair corrupt databasesRead manuals, periodicals and technical reports to learn ways to improve customers software and hardware issues

Prepare training materials for International Dealership Training Track International Dealership employee’s certification trainingUpdated student’s test scores in Ford Motor Co. system called StarsMaintain training management system of employee’s training records and historiesScanning training materials and creating PDF filesDesign and copy International Dealership training materialsProvided support to Dealership Managers with updating student personal information, adding a new employee, deleting an employee, resetting passwords and adding new courses.

Bachelor Of Science, Communication Technology

Activities and Societies: Search, Social and Mobile at Eastern Michigan University

Associate Of Applied Science, Computer Graphics Technology

Activities and Societies: Schoolcraft Photographer