Chantel Daniel Email and Phone Number

· Manage and supports (40) 834-file groups on a weekly basis.· Provide support to both internal departments and external entities by answering questions, supplying information and training.· Reviewed 834 file groups raw data for mapping issues and discrepancies.· Conducted 834 file Kick-off call meetings for new 834 groups· Developed and maintain an effective working relationship with customers, account managers. vendors and others.· Conducted 834-HIPPA Compliant file testing for new groups requesting 834 files· Receive and reviewed weekly MAEDs reports for membership errors· Participate in systems testing, develop procedures/controls and provide recommendations for ongoing improvements of updated process

· Contacted and faxed physicians for additional rheumatoid arthritis, osteoporosis treatment, diabetes prevention, and post partum follow up information related to HEDIS.· Called providers to check after hours and appointment access related to HEDIS measures.· Mailed letters to non-compliant providers and followed up with them when necessary.· Processed member transfers for primary care physicians requesting member transfers for noncompliant members.· Coached and advised BCN Consumers Energy employer group, during HBL re-enrollment.· Extracted member calls from message line for HBL. Responded promptly and effectively to members concerns and complaints.· Updated and modified discrepancies from health qualification forms.

· Help customers renew their Thomson Reuters products by discussing renewal options· Discuss customer’s bills, renewal proration, finance agreements, support bills, product invoices and general accounts· Assist customers with resolution of account issues and customer concerns.· Promote self-service options and explain web walk-throughs to help maximize their usage of Self-Service tools.· Contact new customers to solicit feedback regarding their experiences with Thomson Reuters and their products.· Coordinate with other departments to expedite the resolution of any customer's concerns.· Performed office administrator assignments, including clerical/front desk work, customer service, troubleshooting, and personnel support while working closely with management

· Provide technical support to ParishSoft customers via phone or remotely.· Troubleshoot, resolve and respond to client questions received via phone and email· Provide quality telephone and email support with a high degree of customer service, technical expertise, and timeliness· Create data queries for clients using SQL, Access, and Excel· Accurately document client information, detailed problems/issues, and troubleshooting steps and resolution in SalesLogic.· Repair corrupt databases

· Prepare training materials for International Dealership Training· Track International Dealership employee’s certification training· Written scripts to extract required data in SQL· Create daily reports in Excel spreadsheets with pivot tables· Updated student’s test scores in Ford Motor Co. system called Stars· Maintain a training management system of employee training records and histories· Scanning training materials and creating PDF files· Design and copy International Dealership training materials· Provided support to Dealership Managers with updating student personal information, adding a new employee, deleting an employee, resetting passwords, and adding new courses.· Designed and prepared training materials, maintained a training management system of employee training records and assisted management with the upkeep of personnel files

· Oversee the benefit plan(s) and open enrollment for the company· Participates in developing department goals, objectives, and systems· Running weekly Monday’s reports using DW Portal, Excel, and Access· Prepared monthly and quarterly inventory, purchasing, and sales reports· Work directly with the Inventory Manager and Inventory Analysts on additional tasks and special projects assigned· Assists in evaluating the department's reports and establishing new goals. Recommends new approaches, policies, and procedures to improve the efficiency of the department and services performed continually· Performs benefits administration, including claims resolution, change reporting, approving invoices for payment, and communicating benefits information to employees.· Assist in training employees on benefits, policies, and procedures.· Respond to employee’s phone calls regarding employee medical benefits, time off, FMLA, AD&A, etc.· Interface daily with ProQuest insurance providers regarding employees’ issues and concerns.