Chantele Montgomery Email & Phone Number

Collingwood, Ontario, Canada

Responsibilities:• Help customers navigate company website and customer account portal• Respond to client inquiries via email and phone regarding payment arrangements, billing inquiries, usage inquiries and financial assistance programs• Open and finalize customer utility accounts including processing of applications, obtaining security deposits, processing final bills and customer deposit refunds. • Collaborate with Corporate Communications Dept to ensure an efficient and intuitive web experience for local customers • Process customer utility and service connection payments • Process and distribute incoming mail including A/P and A/R invoices MEARIE Courses• Northstar Billing• Managing Customer Relationships• Introduction to Electrical Infrastructure2019 United Way Campaign Rep for EPCOR Collingwood

Collingwood, On

Responsibilities: • Prepared/ submitted monthly and quarterly reports highlighting capital jobs, hydro inspections, maintenance and customer initiated projects.• Completed/ posted weekly Safety Meeting minutes as well as monthly JHSC minutes/ agendas. • Inputted data to GIS/ Northstar Accounting software to initiate work orders/ customer utility accounts.• Scheduled and kept record of staff training courses, certifications and conferences.• Content creation for web and social media communications adhering to corporate branding guidelines. • Completed and maintained digital work order records including safety inspections, invoices and as-builts.• Communicated with customers and contractors regarding outages, maintenance requests and hydro connections. • Obtained annual municipal road permits and town work approvals • Assisted with tender requests, audits and sourcing of equipment.Courses Completed• Excel Level 2

Collingwood, Ontario, Canada

Responsibilities:• Help customers navigate company website and customer account portal• Respond to client inquiries via email and phone regarding payment arrangements, billing inquiries, usage inquiries and financial assistance programs• Open and finalize customer utility accounts including processing of applications, obtaining security deposits, processing final bills and customer deposit refunds. • Process customer utility and service connection payments • Process and distribute incoming mail including A/P and A/R invoices• OHUG Conference

Calgary, Alberta

St. Catharines, Ontario

St. Catharines, Ontario, Canada

Bachelor Of Arts, Tourism And The Environment

Topics of study; sustainable tourism, environmental issues, transportation tourism, ecotourism, corporate sustainability, animal welfare.

Marketing And Strategic Communications Certificate

*Foundations of Social Media for Business *Marketing and Strategic Communications *Brand Strategy *Integrated Marketing Communications.

Digital Content Creation Certificate

*Introduction to Digital Graphic Design *Managing Content for Social Media *Introduction to WordPress *Writing and Editing for Digital.

Digital Communications Certificate

*Foundations of Social Media for Business *Search Engine Marketing *Writing and Editing for Digital Media *Photoshop 1

Adobe Illustrator I

Adobe Indesign Essentials