Chantell Bothma Email & Phone Number

Centurion, Gp, Za

• Responsible for the operations lead of a team and for delivery of overall operational metrics and sales targets• Maintain regular engagement with key client contacts in line with client expectations• Ensure delivery of client KPIs and sales targets including day to day service levels, customer experience, quality measures and compliance measures • Responsible for the development of the operational talent pool by optimising the skills of the existing team, in partnership with our internal recruitment teams to attract the very best external talent• Ensure well-defined communication and engagement model in place to ensure all teams understand the performance of the business and also that they understand the needs of their teams • Successfully deliver and manage peak trading period in the retail industry • Responsible for operational performance of the client areas and for exceeding targets of all required metrics • Identify and implement operational best practice through interaction with the wider team • Motivate and performance manage operations managers to ensure delivery of overall targets and business plan• Selecting, effectively managing and coaching operations managers • Execute a well-defined communication and engagement model in place to ensure all of their teams understand the performance of our business and also, that they understand the needs of their teams • Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key work stream • Identifying and highlighting further opportunities for services and process improvements essential experience and skills extremely strong call centre management experience is essential to be a success in this role • Setting and reviewing quality performance standards • Setting and reviewing of organisational / productivity objectives in line with the commercial contract

• Planned operations to meet legislative requirements and operationally set service level standards • Developed operational plans supporting and being supported by peer teams• Optimized core operational processes and internal supply chain• Ensured appropriate and active communication with all role players and stakeholders• Identified areas of risk and implement controls and maintain good governance• Was accountable for the allocated cost center budget and variances• Was accountable for team performance to ensure delivery to agreed standards and objectives

Pharmacist’S Assistant Diploma, Pharmaceutical Marketing And Management

Education record