Chantelle Botwright Email & Phone Number

KEY RESPONSIBILITIES▪️ Requirement gathering and analysis to inform and update policies and procedures▪️ Clear spoken and written communication with stakeholders▪️ Assisting in the management of income and expenditure for financial grants, working closely with Management Accountants to ensure compliance with government requirements▪️ Manage the audit administration, to demonstrate compliance with external stakeholders including the Regulator of Social Housing▪️ Using my… Show more KEY RESPONSIBILITIES▪️ Requirement gathering and analysis to inform and update policies and procedures▪️ Clear spoken and written communication with stakeholders▪️ Assisting in the management of income and expenditure for financial grants, working closely with Management Accountants to ensure compliance with government requirements▪️ Manage the audit administration, to demonstrate compliance with external stakeholders including the Regulator of Social Housing▪️ Using my initiative to manage tasks and empowering my team to proactively manage their daily routines and workload▪️ Conducting individual 1-to-1 reviews and leading team meetings, improving team morale and productivity▪️ Improving internal processes and procedures to improve efficiency and providing documentation and liaising with affected departments to communicate changeACHIEVEMENTS▪️ Gathering and analysis of requirements and managing the implementation of a new document management system with SharePoint, working closely with IT Architects and end users.▪️ Created and delivered tailored training for the implementation of a new system.▪️ Providing reporting, research, and data checks to the Head of Programmes, analysing, and ensuring compliance with rules and laws for the expenditure related to the Homes England strategic partnership fund of £114m.▪️ Implemented a register of changes for the capital funding guide, recording changes to the external requirements set out by funding bodies. Providing a history of compliance and an audit trail, allowing transparency of usage of funds company-wide. Show less

KEY RESPONSIBILITIES▪️ I managed a team to provide high-quality administrative support to the development, land, technical and sales teams.▪️ Conducting individual 1-to-1 reviews and leading team meetings, improving team morale and productivity▪️ Ensuring the project information for new homes is processed and recorded appropriately.▪️ Maintain a good relationship with business suppliers through co-ordination with broader business areas and external contacts to ensure prompt… Show more KEY RESPONSIBILITIES▪️ I managed a team to provide high-quality administrative support to the development, land, technical and sales teams.▪️ Conducting individual 1-to-1 reviews and leading team meetings, improving team morale and productivity▪️ Ensuring the project information for new homes is processed and recorded appropriately.▪️ Maintain a good relationship with business suppliers through co-ordination with broader business areas and external contacts to ensure prompt payment of all invoices Show less

KEY RESPONSIBILITIES▪️ Providing high-quality administrative support to the development, land, technical, and sales teams.▪️ Ensuring the project information for new homes is processed and recorded appropriately.▪️ Maintain a good relationship with business suppliers through co-ordination with broader business areas and external contacts to ensure prompt payment of all invoices

Wiltshire

KEY RESPONSIBILITIES▪️Managing incoming calls and face-to-face queries from potential customers▪️Creation and processing of new customer records on internal systems▪️Maintenance of customer records, always ensuring compliance with data protection ▪️Communicating with solicitors, financial advisors, and organisations such as Help to Buy South to progress a purchase within strict timescales▪️Liaising with contractors, managers, and the site team to achieve a smooth… Show more KEY RESPONSIBILITIES▪️Managing incoming calls and face-to-face queries from potential customers▪️Creation and processing of new customer records on internal systems▪️Maintenance of customer records, always ensuring compliance with data protection ▪️Communicating with solicitors, financial advisors, and organisations such as Help to Buy South to progress a purchase within strict timescales▪️Liaising with contractors, managers, and the site team to achieve a smooth process▪️ Led various meetings with customers ensuring all information is conveyed clearly and correctly, in a professional helpful manner. Including leading on plans meetings where technical drawings were presented and explained to customers.▪️Gathering and monitoring market research statistics. Show less

Devizes

KEY RESPONSIBILITIES▪️ Ensuring that all project work is kept up to date and that my team follows the appropriate procedures▪️ Communicating with customers, local authorities, and contractors in a professional manner always▪️ Investigating and resolving customer inquiries and complaints in an empathetic and effective manner▪️ Liaising with higher management to provide accurate and detailed performance feedback▪️ Conducting individual 1-to-1 reviews and leading team meetings,… Show more KEY RESPONSIBILITIES▪️ Ensuring that all project work is kept up to date and that my team follows the appropriate procedures▪️ Communicating with customers, local authorities, and contractors in a professional manner always▪️ Investigating and resolving customer inquiries and complaints in an empathetic and effective manner▪️ Liaising with higher management to provide accurate and detailed performance feedback▪️ Conducting individual 1-to-1 reviews and leading team meetings, improving team morale and productivity▪️ Processing material, goods, and labour purchases▪️ Completing supply chain administration tasks, such as quotations, creating jobs, and raising invoices▪️ Ensuring all team members are compliant with all company policies and procedures by providing the appropriate trainingACHIEVEMENTS▪️ I implemented a new outstanding revenue collection process, delivering over £50,000 of recovered revenue Show less

Devizes

KEY RESPONSIBILITIES▪️ Taking incoming calls across the business areas, answering customer queries or directing calls to the appropriate teams▪️ Processing of new referrals and creation of new jobs on internal systems▪️ Liaising with occupational therapists and contractors to ensure the smooth running of adaptations▪️ Maintenance of customer records▪️ Requesting quotations from multiple external contractors and completing quotation analysis▪️ Managing customer… Show more KEY RESPONSIBILITIES▪️ Taking incoming calls across the business areas, answering customer queries or directing calls to the appropriate teams▪️ Processing of new referrals and creation of new jobs on internal systems▪️ Liaising with occupational therapists and contractors to ensure the smooth running of adaptations▪️ Maintenance of customer records▪️ Requesting quotations from multiple external contractors and completing quotation analysis▪️ Managing customer expectations on work timelines Show less

Devizes

KEY RESPONSIBILITIES▪️The organisation and management of rotas, including last-minute changes due to sickness▪️Working flexible hours to cover the out-of-hours service▪️Processing staff overtime and mileage claim forms▪️Handling customer queries and the management of new referrals ▪️Ensuring customer records, including care plans and medication charts, are kept up to date

Devizes

KEY RESPONSIBILITIES▪️The organisation and management of rotas, including staff holidays and last-minute changes due to sickness▪️Working flexible hours to cover the out-of-hours service▪️Weekly payroll reports and distribution of payslips▪️Assisting with recruitment and induction of new starters▪️Carried out appropriate procedures and documentation for leavers, such as accrued holiday and the return of company equipment▪️Ensuring paperwork and employee files were… Show more KEY RESPONSIBILITIES▪️The organisation and management of rotas, including staff holidays and last-minute changes due to sickness▪️Working flexible hours to cover the out-of-hours service▪️Weekly payroll reports and distribution of payslips▪️Assisting with recruitment and induction of new starters▪️Carried out appropriate procedures and documentation for leavers, such as accrued holiday and the return of company equipment▪️Ensuring paperwork and employee files were maintained and stored safely ▪️Assisting with employee queries and concerns Show less

Bachelor Of Science (Bsc), Counseling Psychology

Currently studying part-time

A-Level, English Language, C

A-Level, Psychology, C

A-Level, Sociology, C