Technical Claims Specialist
CurrentI am responsible for providing strategic and technical support for life claims. Using my experience to provide early intervention reviews to ensure actions are in line with our claims philosophy to drive good outcomes and pay genuine claims. Review of claim durations, coaching and development of staff, auditing and reviewing delegation increases as well as maintaining claim assessment guidelines in accordance with LICOP and our procedures. Personally, I have a passion for developing staff to their full potential and have ongoing involvement in continuous improvement projects. As an experienced Life Insurance Claims professional, I have a strong understanding of the regulatory framework that governs the life insurance industry.