As Operatioms Manager my responsibilities are to ensure all operations are carried out in an appropriate and cost effective way this includes improving operational management systems, processes and best practices to ensure the efficient running of the operations.I report directly to the group directors and collaborate with them to set business strategies and targets.We currently install a range of projects including;• ECO4 Installations • Domestic Solar PV… Show more As Operatioms Manager my responsibilities are to ensure all operations are carried out in an appropriate and cost effective way this includes improving operational management systems, processes and best practices to ensure the efficient running of the operations.I report directly to the group directors and collaborate with them to set business strategies and targets.We currently install a range of projects including;• ECO4 Installations • Domestic Solar PV Installations• Commercial PV Projects from 50kW and Above • New Build Solar PV Projects with Multiple Properties • Large Scale Projects for Retrofit PV & SHDF – 100 to 1000 PropertiesI am involved with all projects from start to completion including stock procurement, project management, program development, delivery and handover. Show less

I am responsible for operations within our domestic face to face campaigns, this includes but is not limited to; • Provide inspired leadership for the organisation.• Make important policy, planning, and strategy decisions.• Develop, implement and review operational policies and procedures.• Assist with recruiting when necessary.• Provide sales and performance analysis to help promote a company culture that encourages top performance and high… Show more I am responsible for operations within our domestic face to face campaigns, this includes but is not limited to; • Provide inspired leadership for the organisation.• Make important policy, planning, and strategy decisions.• Develop, implement and review operational policies and procedures.• Assist with recruiting when necessary.• Provide sales and performance analysis to help promote a company culture that encourages top performance and high morale.• Oversee budgeting, reporting and planning.• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.• Work with the board of directors to determine values and mission, and plan for short and long- term goals.• Identify and address problems and opportunities for the company.• Build alliances and partnerships with other organisations.• Support worker communication with the management team.• Review commission policies, reports and invoicing.• Manage all aspects of business administration and reporting.• Implementing and communicating procedures to all relevant parties. • Reviewing workloads and manpower to ensure targets are achieved. Show less

Main duties include but are not limited to;• Assisting and supervising HR, administrative staff, data analyst and bookkeeper • Main point of contract between Utilita Energy (parent Company) and Utilita Services• Evaluating and managing staff performance • Co ordinating office staff activities and allocating resources to ensure maximal efficiency to enable task execution • Preparing monthly management presentations, board reports and regional sales managers management… Show more Main duties include but are not limited to;• Assisting and supervising HR, administrative staff, data analyst and bookkeeper • Main point of contract between Utilita Energy (parent Company) and Utilita Services• Evaluating and managing staff performance • Co ordinating office staff activities and allocating resources to ensure maximal efficiency to enable task execution • Preparing monthly management presentations, board reports and regional sales managers management information reports • Attending monthly management meeting and taking minutes and action points• Designing and implementing new office procedures and processes • Managing all bookings and payments • Assistant to the Director and Head of face to face sales • Main point of contact for regional sales manager to assist with administrative tasks • Liaising with agents, suppliers, area sales managers and regional sales managers• Analysing & monitoring management information to ensure any needs are identified • Designing and implementing new reports and HR processes so we can effectively report to the regional sales managers, Head of sales and the Director • General administrative duties • Executing policy and procedural changes to develop and improve operational efficiency • Direct training and support to ensure all office staff are confident and competent in their roles • Assisting the recruitment manager and team with administrative needs and requirements • Managing and maintaining stock levels and stock ordering• Ensuring all training delegates travel, accommodation and stock needs are met• Overseeing the initial agents onboarding and making sure all references and DBS applications are completed• Compiling finance reports for any bonus and incentive payments due Show less

First point of call for all clients with queries. This involved general customer service, reconciliations, assisting with invoice queries and technical support. During my time at the royal bank of Scotland group I was also sectional trainer for authorisations and helped to set up and implimented process's for the name and address checking team.