Chantelle Silivan Email & Phone Number

Saint Paul, Mn, Us

Bloomington, Minnesota, United States

Burnsville, Minnesota, United States

1. Service Ticket Management - Includes dispatching service tickets from support emails and overflow phone calls. Triage scheduling for newly quoted work and creating additional tickets from the sales department. Assist coordination of existing tickets in need of escalation. Regularly monitor various service boards in ticketing system and ensure all tickets are assigned to a technician and properly scheduled.2. Procurement - Point of contact for purchasing, vendor management, warranty repairs, and other return to vendor products. Purchasing duties includes creating purchase orders for equipment and software licenses. Works closely with project managers, sales and finance to coordinate purchasing and shipping of products to coincide with installation schedules and meet customer expectation.3. Inventory management - Perform quarterly and yearly cycle counts for on-hand hardware. Document and research into discrepancies and create inventory adjustments as needed. Monitor discontinued and new hardware in the product catalog. Responsible for documenting detailed configurations of hardware and subscriptions renewals for future references. Track recycled hardware and post online listings for overstock or discontinued hardware for additional sales.

Burnsville, Minnesota, United States

1. Service Ticket Management - Includes dispatching service tickets from support emails and overflow phone calls. Triage scheduling for newly quoted work and creating additional tickets from the sales department. Assist coordination of existing tickets in need of escalation. Regularly monitor various service boards in ticketing system and ensure all tickets are assigned to a technician and properly scheduled.2. Procurement - Point of contact for purchasing, vendor management, warranty repairs, and other return to vendor products. Purchasing duties includes creating purchase orders for equipment and software licenses. Works closely with project managers, sales and finance to coordinate purchasing and shipping of products to coincide with installation schedules and meet customer expectation.3. Inventory management - Perform quarterly and yearly cycle counts for on-hand hardware. Document and research into discrepancies and create inventory adjustments as needed. Monitor discontinued and new hardware in the product catalog. Responsible for documenting detailed configurations of hardware and subscriptions renewals for future references. Track recycled hardware and post online listings for overstock or discontinued hardware for additional sales.

Burnsville, Minnesota, United States

-Provided administrative and sales support to CEO, President and other sales staff on major accounts including contract management, quote creation, quote follow-up, schedule meetings, taking notes in meetings, cold calling etc. -Worked intimately with company’s CRM system to document and maintain information. -Assisted the Service Department Assistant and Project Manager to ensure a timely resolution of service tickets and projects for accounts. -Assisted the company’s inventory management through purchasing, shipping, and receiving of hardware and software.-Assisted with marketing projects including email campaigns through Constant Contact and setting up company's ecommerce website.

Professionally captured photos for occasions such as high school seniors, recent graduates, couples, maternity, birthdays, lifestyle, events, corporate and LinkedIn headshots. Participated in trade-for-print collaborations with local creatives and agency-signed models. Directed various personal projects involving brainstorming, creating mood boards, manage logistics (scheduling, call sheets, studio bookings, budgeting of wardrobes and props), and art direction of lighting, posing and styling. Proficient in post-production with Adobe Lightroom and Photoshop.

Minneapolis, Minnesota, United States

-Works independently and provides excellent customer service to residents, guests and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner-Communicate issues and concerns with the Desk Attendant Supervisor and Community Manager

Roseville, Minnesota

-Oversees operations of a fast casual eatery inside one of the Twin Cities’ busiest shopping centers-Manages a staff of 2-7 team members and ensure that excellent customer service and upselling is delivered-Trains new staff including opening and closing duties-Communicates daily sales and any issues to the store owner

Bloomington, Minnesota, United States

-Greet incoming and departing guests with positive and formal attitude-Escort and manage the flow of guests into the dining and bar areas-Manage wait times and take reservations either by person or over the phone-Organize the seating sections among servers and ensure tables are seated in rotation (to avoid double seating servers)-Represent the image and first impression of the restaurant. Ensure that guests have positive experience whether they are dining in with the restaurant or asking questions over the phone

Bloomington, Minnesota

- Cut fruit/garnishes- Restock (and rotate) the following items at the bar: beer, liquor bottle, wine, syrups, fruit, juices, plates, napkins, silverware, condiments, printer papers, to-go bags and boxes- Ensure bartenders have clean glasses stocked at their service wells- Change beer kegs when needed- Clear and clean bar tops and rails after guests leave- Make margarita mix- Empty dirty dish tubs- Perform any other tasks needed to assist the bartenders

Greater Minneapolis-St. Paul Area

-Facilitated and created social media content for a weekly college night party hosted in Downtown Minneapolis and Dinkytown-Captured social media content as well as delivering customer service for coat check and the register at events that welcomed 300-600+ guests-Communicated and addressed questions with guests through Purechat and through the company’s social media accounts-Scheduled and managed social media content through Hootsuite

Roseville, Minnesota

Bachelor Of Science - Bs, Management Information Systems, General

Associate Of Science - As, Management Information Systems, General

Associate Of Applied Science - Aas, Marketing

Associate Of Arts And Sciences - Aas, Marketing