Functions Manager
CurrentBox Hill RSL have a reputation for high quality food and outstanding service.Undertaking potential client inspections and other sales and marketing activities.Hosting current client meetings.Staff recruitment and rostering.Event administration ensuring all client and management requirements are met.Responsible for the co-ordination and smooth running of events, liaising with all staff regarding the set up and close down of the rooms including all reconciliation of tills.Follow up all member and customer inquiries in relation to new function bookings, tours of the venue, conduct meetings and relay all relevant function information to corporate groups.Liaising with the Head Chef regarding menus and function packages. Update the Chef on a weekly basis on all upcoming function and events, dietary requirements and any special requests. Also updating all staff on any event related changes that may affect the event.Ensure that customer service and member comfort, satisfaction and security are paramount at all times. Handles customer complaints and member queries in a professional and diplomatic manner and pass on relevant complaints to the Operations Manager.Ordering and collecting of function equipment from surrounding businesses. Ensure a sufficient supply of linen and consumables are on hand for all forthcoming functions. Also manage the supplies of linen, serviettes, floral arrangements, crockery, AV requirements and all other associated equipment and supplies.Ensuring functions run smoothly all functions, monitoring our team of wait staff and assisting the floor manager to ensure all clients and guests are happy.