● Onboard 25+ new residents per month by conducting thorough apartment tours, lease signings, coordinating move-ins, and completing detailed orientated procedures● Market rental properties by creating and placing 20+ online listings per month resulting in a 93% occupancy rate● Generate offer letters and lease documentation for 25+ new residents per month, ensuring accuracy of all terms and information● Conduct thorough tenant screenings by verifying income, employment history, and renter's insurance for compliance with community requirement

● Supported the property manager by monitoring emerging issues, providing budget input, ensuring legal/regulatory compliance, and recommending process improvements for enhanced operational efficiency.● Optimized rental rates by conducting market analyses, setting strategic prices, and negotiating lease renewals● Utilized CRM platform on a daily basis to input leasing notes, schedule tours, track vacancies, and pull reports to analyze performance metrics. Maintained accurate and detailed applicant records in the database including contact information, tour date, unit details, date available, and final leasing status.

● Provided excellent customer service to over 5,000 patrons annually at high-volume Macy’s store, assisting an average of 100 customers per day● Maintained store visual presentation standards by properly merchandising 300+ items and replenishing stock 2 times daily● Consistently exceeded monthly sales goals by 5-10%, utilizing product knowledge to drive $2M in annual sales