Chantel Wilson Chase Email and Phone Number
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Insights Leader – Translating complex data into actionable insights for organizational development and growthIn my current role at Alexion, I lead the data analytics team directing all aspects of analysis, inclusive of qualitative and quantitative, within Central Quality. Additionally, I have served as lead for survey programs enterprise-wide and provide supportive data to guide international HR strategy, digital transformation, and workforce experiences for 4,100+ employees in 50 countries around the world.Researcher and storyteller Brené Brown said, “Maybe stories are just data with a soul.” I wholeheartedly agree. Collecting data and marrying employees’ stories about workplace culture is essential to a company’s success. Transformational change is a larger part of my work. Launching initiatives never done before, transforming information into value, and demonstrating the value of these new functions are critical elements. Uncovering meaning, value and gaps in our analytics strategy - and then strategically tackling those gaps is equally compelling. Translating complex data into actionable insights that improve employee experience and drive increased productivity, higher retention, and stronger workforce effectiveness is my endgame. I’ve created and launched comprehensive voice-of-employee (VoE) programs and employee sentiment surveys to identify pain points and provide feedback to senior leadership and championed change in HR policies. My credentials include a M.A. in Applied Sociology with a concentration in Survey Research and Design and a B.A. in Actuarial Science/Mathematics. I have extensive experience working in the pharmaceutical and healthcare industries. In addition, I served as Director of Client Insight for a consultancy that served 30,000 attorneys, and as a customer experience strategist for a major retail chain.Areas of Expertise• Data Analytics Strategy • Design of Continuous Listening Strategy & Framework• Digital Transformation & Workforce Experiences• Data Evolution (ie move from static to dynamic)• Data Collection, Validation, Analytics, & Interpretation• Automation of HX, EX & CX Platforms, Data Privacy & Security• AI Testing• Behavioral Research, Employee Engagement & Team DynamicsContact me to discuss getting the most out of your data in the most incredible ways.
Customer Thrive, Llc
View- Website:
- alexion.com
- Employees:
- 1001
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Chief Data Officer, Advisor (Fractional)Customer Thrive, LlcBoston, Ma, Us
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Director, Quality Analytics And ReportingAlexion Pharmaceuticals, Inc. Oct 2022 - PresentBoston, Massachusetts, UsLead the Quality Data Analytics team of 10 data scientists, developers and statisticians in Alexion/AstraZeneca's Rare Disease Business Unit. This includes automation, deep dive analytics and experience data to drive meaningful change. Through complex analysis and automation, we make data usage simpler and more meaningful for our stakeholders. -
Associate Director, Qms Insight And ExperienceAlexion Pharmaceuticals, Inc. Jun 2021 - Oct 2022Boston, Massachusetts, UsGuide UX strategy, digital transformation, and workforce experiences within Quality. Develop, lead, and deploy programs concentrated on measuring user experience during continuous change. Establish always-on channels and active listening posts. Drive the Quality employee insight and data listening strategies. Prepare presentations using data visualization and statistical analysis to convey comprehensive insights.
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Employee Insights & Survey Program LeadAlexion Pharmaceuticals, Inc. Mar 2020 - Jun 2021Boston, Massachusetts, UsGuide international HR strategy, digital transformation, and workforce experiences for 4,000+ employees in 50 countries around the world. Develop and lead enterprise-wide survey program and deploy surveys across the organization. Establish always-on channels and active listening posts. Drive the employee insight and listening program. Prepare presentations using data visualization and statistical analysis to convey comprehensive insights to executive leadership teams. Continuous pulse on metrics such as eNPS.Recipient of Alexion Guiding Star Award in 2021 (highest Alexion award).Recipient of Alexion Living the Value Award in 2020 (second highest Alexion award).Oversee/manage survey function within the company. Establish governance and SOPs for newly created department, including self-service guidelines.
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Director, Client InsightsThe Bti Consulting Group 2018 - Mar 2020Wellesley, Ma, UsLead the insight function. Conduct analysis through keen understanding of stakeholder needs and CX best practices. Develop actionable insight through ad hoc analysis and continuous improvement methods. Lead and influence meaningful strategic change for law firms through data driven findings. Implement and drive large scale nationwide surveys. Synthesize data - both qualitative and quantitative (as well as benchmark metrics such as NPS) - to address questions and growth opportunities. Develop and ensure robust VoC program and listening channels.Developed and led first national online survey for the organization. Drove employee change establishing new technology usage and electronic data sharing protocols. -
Customer Experience LeadStaples 2016 - 2018Framingham, Ma, UsServe as evaluation leader, and provide primary data analysis and evaluation of customer experience through multi-channels at Staples. Develop and deploy integrated data collection and evaluation methodologies for Customer Experience pain points. Create reporting templates to drive the communications of study findings within the organization. Used study data to develop actionable recommendations to improve the program outcomes. Continuous pulse on NPS and CSAT metrics.Establish audit process for CX COE.Identify supply chain breaks through the customer experience data. -
Holistic Nutrition Health CoachSpiritual Eats 2010 - 2016During a time of family transition, I left corporate world and explored a long-thought about passion. I founded a health and wellness consulting business that created and delivered innovative and engaging educational content aimed at helping individuals and groups get and stay healthy.Pursued and received certification from Certification, SUNY Purchase College, Holistic Nutrition and the American Association of Drugless Practitioners (AADP)Wrote guidebook, 7 Days to a New You.
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Senior Healthcare AnalystHarvard Pilgrim Health Care 2005 - 2010Canton, Massachusetts, UsServed as evaluation leader, and provided primary data analysis and evaluation of heart disease management programs for quality, effectiveness and cost. Calculated HEDIS indicators through extensive SAS programming on a database of nearly 1 million members. Track member experience. Conducted ongoing and specialized health data analyses using administrative sources (ICD-9 and CPT codes in claims). -
Project Manager/Healthcare AnalystBrigham And Women'S Hospital 2001 - 2005UsServed as the financial analyst for $180 million nursing budget and all nursing department financials. Additionally served as analyst for nursing research projects] Developed and refined $180 million budget for 4,500-employee Nursing Department. Served as evaluation leader and consultant in assessing impact of nursing policy changes on patients. Developed customized evaluation models to address specific research objectives. Established and coordinated operational aspects of survey projects’ primary data collection, conduct data analysis, summarize and disseminate study findings. Statistician on study publications while at the Brigham. -
Senior Health Care AnalystTufts Health Plan 1998 - 2001Canton, Massachusetts, UsServed as the evaluation leader, and provided primary data analysis and evaluation of women’s health disease management programs for quality, effectiveness and cost. Designed integrated evaluation and data collection methodologies for assigned programs. Evaluated and analyzed programs for effectiveness of interventions, as well as network utilization, cost, risk and clinical outcomes. Conducted health data analyses using administrative sources (ICD-9 and CPT codes in claims). Conducted large scale member satisfaction (CX) surveys annually. -
Supervisory Survey StatisticianU.S. Census Bureau 1997 - 1998Washington, Dc, UsResponsible for managing field staff and data collection for several studies, most notably the New England region’s portion of the national unemployment survey. Managed the data collection, quality control and data integrity of unemployment rates for the New England region. Managed more than 80 field staff in 6 states. Served as expert trainer on data collection techniques, providing detailed trainings to field offices within assigned region and in other regions across the country.
Chantel Wilson Chase Skills
Chantel Wilson Chase Education Details
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Umass BostonSurvey Research And Design -
University Of ConnecticutActuarial Science/Mathematics
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University Of Illinois Urbana-ChampaignCustomer Experience And Insight
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Mitchell CollegeAssociate'S Degree
Frequently Asked Questions about Chantel Wilson Chase
What company does Chantel Wilson Chase work for?
Chantel Wilson Chase works for Customer Thrive, Llc
What is Chantel Wilson Chase's role at the current company?
Chantel Wilson Chase's current role is Chief Data Officer, Advisor (Fractional).
What is Chantel Wilson Chase's email address?
Chantel Wilson Chase's email address is ch****@****ail.com
What schools did Chantel Wilson Chase attend?
Chantel Wilson Chase attended Umass Boston, University Of Connecticut, University Of Illinois Urbana-Champaign, Mitchell College.
What skills is Chantel Wilson Chase known for?
Chantel Wilson Chase has skills like Healthcare, Public Health, Healthcare Management, Healthcare Information Technology, Managed Care, Research, Clinical Data Management, Presentations, Oral And Written Communication Skills, Data Analysis, Community Outreach, Public Speaking.
Who are Chantel Wilson Chase's colleagues?
Chantel Wilson Chase's colleagues are Blanaid Savage, Vishwanatha Rao Phd, Raquel Gandía, Filip Bednarczyk, Edoardo Nestor, Lamia Mourafik, Sonya Jackson.
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