Chantrell Monroe Email & Phone Number

I, Chantrell Monroe am a dedicated and experienced Client Service Representative and Account Manager with over 8 years of experience in the scheduling and accounts management industry. My specialties include scheduling appointments/assignments, processing a variety of claims, navigating multiple web-based CRM systems, and handling billing inquiries.Currently, I’m working as Client Service Representative at Construction Specialties and Design FL, where I manage and coordinates over 45 client accounts. I designed and renewed sales proposals, maintains basic system configurations, and updates internal databases with account information. Additionally, I manage clients’ budgets and resolves client’s complaints and claims.Previously, I served as a Customer Service Representative/Fleet Administrator at City Facilities Management, where I logged new work orders, assigned resources, answered follow-up inquiries, and ensured ETAs met response times. Prior to that, I worked as a Teacher at Dougherty County School System for six years. In this role, I assumed appropriate roles as an adult model and educator, demonstrated knowledge of students’ needs, coached teacher assistants and classroom volunteers, developed curriculum appropriate for children ages three to twelve, developed a curriculum that worked for each child, maintained strict confidentiality, demonstrated effective organizational skills, time management, and flexibility to meet staff and students’ needs.Prior to my career in education, I served as a Case Manager at the Department of Family Children Services, where I interviewed and investigated applicants and recipients to determine eligibility for social programs and agency resources. I also tracked provider documents and sent notices of upcoming expiring documents to providers.I am a dependable Client Service Representative/ Account Manager with the drive to set goals, use time given wisely, think critically, and prioritize work based on need and due dates. I am currently seeking new opportunities to apply my skills and knowledge to drive growth and success in a challenging and rewarding environment.