Chantz Duncan Email & Phone Number

New Freedom, Pa, Us

Reno, Nevada, United States

• Provide Tier 1 support to customers in a call center setting ◦ Phone service level >90% per day ◦ Manage multiple major accounts to build longstanding customer rapport ◦ Achieved 5/5 customer satisfaction survey rating • Facilitated improved internal communication between two geographically divided teams ◦ MS Office Suite to provide consistent communication ◦ Cloud based storage to create a “breadcrumb” trail and simplify… Show more • Provide Tier 1 support to customers in a call center setting ◦ Phone service level >90% per day ◦ Manage multiple major accounts to build longstanding customer rapport ◦ Achieved 5/5 customer satisfaction survey rating • Facilitated improved internal communication between two geographically divided teams ◦ MS Office Suite to provide consistent communication ◦ Cloud based storage to create a “breadcrumb” trail and simplify problem solving • Implement process improvements to expedite workflow ◦ Created documentation to clarify processes for new staff ◦ Cross-trained team on all job functions to always have a backup available on-site ◦ Revised customer paperwork for clarity, reducing call volume and team workload ◦ Advocated for split shift hours to better serve customers in Hawaii, who make up 60% of revenues Show less

Henderson, Kentucky, United States

• Optimized analytical processes, resulting in a substantial reduction in turnaround time, thus enhancing client reporting speed and bolstering client relations, showcasing a proactive approach to process improvement.• Demonstrated solid data entry skills by accurately processing and integrating information from bills of lading, chains of custody, and lab test results into LIMS at 100 WPM, ensuring data integrity and precision.• Assisted office and laboratory staff in diverse tasks –… Show more • Optimized analytical processes, resulting in a substantial reduction in turnaround time, thus enhancing client reporting speed and bolstering client relations, showcasing a proactive approach to process improvement.• Demonstrated solid data entry skills by accurately processing and integrating information from bills of lading, chains of custody, and lab test results into LIMS at 100 WPM, ensuring data integrity and precision.• Assisted office and laboratory staff in diverse tasks – from data collection and equipment orders to providing IT support, highlighting versatility, teamwork, and a holistic understanding of organizational operations.• Executed comprehensive 7-point proximal analyses on over 200 mineral samples each night, demonstrating meticulous attention to detail and proficiency in advanced analytical techniques. Show less

Louisville, Kentucky, United States

• Spearheaded a retrospective project for UofL Libraries' social media platform, aggregating and curating over 300 distinct pieces from archives and digital collections, demonstrating proficiency in research and data curation.• Transcribed more than 50 oral histories monthly, adhering strictly to the Baylor University style guide, showcasing attention to detail and adherence to standardized guidelines, ensuring quality and consistency.• Authored detailed technical reports elucidating… Show more • Spearheaded a retrospective project for UofL Libraries' social media platform, aggregating and curating over 300 distinct pieces from archives and digital collections, demonstrating proficiency in research and data curation.• Transcribed more than 50 oral histories monthly, adhering strictly to the Baylor University style guide, showcasing attention to detail and adherence to standardized guidelines, ensuring quality and consistency.• Authored detailed technical reports elucidating the significance and diverse contents of newly acquired archival collections, underlining an in-depth understanding of materials and effective technical communication skills.• Played a pivotal role in enhancing the intrinsic value and significance of the institution's archival resources, positioning the collections as pivotal educational and research tools for the community. Show less

Henderson, Kentucky, United States

Processed over 50+ customer transactions per shift, boosting company sales and keeping track of company financials.Checked and controlled store inventory, keeping track of over 500+ distinct items.

Henderson, Kentucky, United States

Handled technical troubleshooting for over 500+ devices per week, including PCs, laptops, printers, projectors, and cell phones.Prepared 20+ lab computers for instructor lesson plans per day, reducing technical issues and downtime.Performed system software updates and maintenance on over 100+ computers as needed.

Henderson, Kentucky, United States

Updated hardware and software of over 1000 devices across 8 schools in the Henderson County district.Reduced project completion time by 1 month, thereby reducing project expenditures.Seized initiative to repair and replace damaged and defective hardware, earning praise from supervisors.Performed troubleshooting services for faculty and staff on site as needed.