Chantz Jackson Email & Phone Number

Healthcare leader experienced in operational analytics, coaching, customer service, employee development, and problem resolution. Focused on using process improvement strategies to improve efficiency and quality. I received my Masters of Healthcare Administration from the University of Utah and performed an administrative internship with the behavioral health sector of University of Utah Health. Here are a few of my recent accomplishments:- Maintained a positive budget for multiple specialty clinics in multiple locations- Made significant improvements in Press Ganey and Caregiver Experience survey scores- Actively participated in Executive Emergency Councils to deal with catastrophes such as extreme local flooding, COVID-19 pandemic response, and an imminent union strike. - Responsible for supplying Providence caregivers throughout the city of Walla Walla with PPE necessary to combat COVID-19- Developed a tele-rheumatology program for Intermountain Healthcare- Worked with a physician to increase revenue by $35,000 in 3 months- Evaluated clinic models to verify the efficiency of current processes- Created a new Excel based process that improved document review efficiency and accuracy by reducing research time and information ease of access. - Created process by which interdepartmental communication could be facilitated through thorough documentation

Listed skills include Sports Coaching, Life Coaching, Customer Service, Customer Service Management, and 5 others.