Cha'Nyra Cooper Email & Phone Number

Cleveland, Oh, Us

Mentor, Ohio, United States

- Manage intake and referral process for patients being referred to Geriatric Services program.- Act as point person for external referrals from facilities and outside providers.- Complete new patient registration piece to ensure required information needed is obtained through EHR EPIC.- Interface with patients/family members and professionals regarding the program and services.- Ensure required documents/consents/chart information is obtained and up-to-date.- Support facilitation of provider clinical documentation being provided to facilities.- Assist clinical team with coordination of care.- Support administrative needs of department, such as provider scheduling as indicated, department meeting scheduling and maintenance of minutes.- Maintain client charting in accordance with Medicaid, JCAHO, ODADAS, ODMH, CARF and professional standards.

Mayfield Heights

- Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy using Cadence and Prelude modules in EPIC medical software. - Educating patients with the functionality of how to use the MyChart app of signing up, troubleshooting etc. Ex: How to schedule an appointment with their PCP, look at recent labs, and Virtual visits - Can maintain a prominent level of customer service experience that exemplifies great interpersonal skills and the ability to interact with patients and families during sensitive situations. - Follows standards and guidelines for telephone etiquette and service when interacting with patients over the phone, especially during high call volumes.

Mentor, Ohio, United States

- Worked Closely with the nurses and patient's families to deliver effect care to their loved ones. - Assisted with feeding, monitored intake to help patients achieve nutritional objectives in Metrix care EHR medical software system. - Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms. Nursing Assistant Certification, Ohio’s Department of Health, issued: April 2021

Solon, Ohio, United States

- Assisted in the implementation of new electronic recordkeeping systems, improving the efficiency and accuracy of documentation processes using Microsoft Word, Salesforce, and MRI’s Integration software. - Conducted regular audits of documentation to ensure compliance with federal and company regulations, resulting in a consistently high level of accuracy and adherence. - Developed and implemented standardized procedures for document management, optimizing organization and retrieval processes.

Boca Raton, Florida, United States

- Exceled expertise in library operations, including efficiently checking books out in and out of the library using Lynn’s library database, and organizing books according to the Dewey decimal classification system. - Served as a valuable resource for students seeking assistance with writing, providing guidance and support to enhance their writing skills and academic success. - Earned recognition from colleagues for exceptional problem-solving skills, consistently identifying and resolving issues independently, contributing to the smooth operation of library services and improving overall efficiency.

Bachelor'S Degree, Bachelor Of Science In Business Administration

Education record

CS50’s Computer Science for Business Professionals Learning Objectives: - Computational thinking - Programming languages - Internet.

High School Diploma

Education record

Through the College Credit Plus Program(CCP) I completed several prerequisites over the summer throughout high school.