User-maniac. My biggest enthusiasm is in solving the REAL problem users have, in a SIMPLE way.I've been working on the closest side of users, analyzing more than 100k user feedback myself and localizing the whole app in 30+ languages. With deep understanding about users, I've made and is developing a core feature 200,000 users engage everyday. Now I'm aiming to expand Alarmy's PMF and reach out to new users!
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Product Owner딜라이트룸(Alarmy) Jan 2021 - PresentMission: Make people's morning successful.- Grew user engagement of a core feature from 0 to 200,000 DAU, with multiple experiments of up to x2 metric increase- Released 8 major features with the highest priority in product roadmap: scoring system, weekly analysis, sign in, prevent turn off for iOS Android respectively, emergency turn off, sleep stage analysis, record data sync- Localizing 2700+ keys in 32 languages worldwide, building scalable process from Google translate API to integrating Lokalise. Received translation satisfaction score of 85% in English, same as native Korean.- Currently expanding PMF to increase market reach
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User & Product Operations Lead딜라이트룸(Alarmy) Sep 2021 - Dec 2023Mission: Capture users' heart to make them love Alarmy- Analyzed and processed 10,000 user feedback per quarter for 4 years, with customer satisfaction score of 85~90%- Built an automated system of parsing Zendesk ticket to Google spreadsheet from scratch with Python, processing 100,000+ tickets- Built an automated system with Python to reply to user feedback asap & with high quality. Covered 97% tickets within 1.7 days.- Handled 30 critical issues per quarter, resolving within 3 days of initial report and receiving 95% CSAT in bug tickets
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User & Product Operations Manager딜라이트룸(Alarmy) Feb 2020 - Sep 2021
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Technical Account ManagerBuzzvil Apr 2018 - Jul 2019 -
Business Development ManagerBuzzvil Jul 2017 - Sep 2018
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Project Intern인테이크 Oct 2015 - Dec 2015
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Project Intern인라이튼 Feb 2015 - Jun 2015
Chan Yul Yoon Education Details
Frequently Asked Questions about Chan Yul Yoon
What company does Chan Yul Yoon work for?
Chan Yul Yoon works for 딜라이트룸(Alarmy)
What is Chan Yul Yoon's role at the current company?
Chan Yul Yoon's current role is Product Owner @ Alarmy.
What schools did Chan Yul Yoon attend?
Chan Yul Yoon attended 서울대학교 (Seoul National University).
Who are Chan Yul Yoon's colleagues?
Chan Yul Yoon's colleagues are Jisoo Kim, 양승화, Liz An, Changhun Lee, Daseul Kim, Jinsu Park, 이옥민.
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