Chap Hanley Email & Phone Number

East Lyme, Ct, Us

I am building a contract sales organization to support the sales of fiber to the home internet serivces. We are opening an office in Connecticut hiring 10-15 sales consultants in 2023. We are expanding to western New York and Western Pennsylvania in the first quarter of 2024. Back to basic- hiring, training and motiviating contract sales teams to sell superior intenet speeds at below market prices. LET'S GO!

I have working with Great Bay Spa and Sauna on building strategies, executive coaching and merger and acquisition plans and execution. I have also been consulting in the Broadband space helping cities and towns apply to federal, state and private funds to build state of the art fiber to the home networks.

HigherEdge is a non-profit organization that empowers 1st generation lower income American's to get into college and graduate from college. HigherEdge was started in 2011 in New London, CT by Chris Soto. I am passionate about the organization and its support of our next generation of leaders.

Quincy, Ma, Us

Named Vice President/General Manager of the Atlantic Broadband Connecticut region. The major responsibilities include:• Accelerate residential and business class customer growth by 4 X.• Monitor and support major network and infrastructure improvements launching 1 gig network and upgrading network to support bandwidth requirements• Grow commercial services sales through small business, medium business and enterprise business solutions using Salesforce to track sales pipelines and workflows • Launch new products like TiVO and leverage improved internet speeds to drive customer growth• Support increased marketing efforts and a local business sales team• Launch WFM solutions to improve field productivity and reduce paperwork • Continue to deliver a top notch local customer service experience• Delighting Connecticut residential and commercial customers at each customer touch point thorough the use of key CRM tools and process improvement using Lean Six Sigma tools• Hitting all P&L targets through impeccable technical operations, customer service and local relationship building. Focus on operational excellence and deliver on key technical and customer metrics.• Delivering on the Atlantic Broadband commitment of delivering “what you want instantly” • Adjunct Professor Mitchell College teaching Freshman Class 120 Information and Technology Introduction

New London, Ct, Us

Danvers, Ma, Us

Wireless Analytics offers an outsourced solution for the IT department specifically centered around mobility; including help desk services, wireless optimization and expense analytics, and mobile device management (MDM). Our services include online visibility and reporting tools, cost analysis, wireless policy development, online procurement, and invoice management through our CLEAN Platform™, a web-based proprietary tool that enables visibility into wireless cost and usage across an entire enterprise. Our intense focus on customer intimacy and our white-glove, high-touch approach to customer service sets us apart from our competition. It is our unique combination of skilled people, enhanced by functional technology that delivers exceptional results, and guaranteed ROI for our customers.As a member of the senior management team, I set the overall vision, road map and tactical plans to build and scale a seamless customer care organization.. Specific milestones are being achieved in the following areas:-Efficiency Goals- assist with Wireless Analytics growth, developing a team of "A" players, establish a seamless customer experience-Productivity Goals- Assist with identifying solutions that materially improve solution paths for Wireless Analytics customers-Process Improvement Goals- establish a robust knowledge base tools, assist with the creation of end user self help support and improve internal documentation process. Determine root cause of sniffling growth bottlenecks and then lead strategic planning and tactical execution focused on bottom line improvements within a growing dynamic environment. -Engage Customers- retain and grow mobility clients by turning customers into raving fans-Flawless Execution- develop methods and focus on achieving white glove service and a delightful customer experience-Increase hours of operation- utilize existing headcount to cover 24 by 5 operation to supporting growing business in Europe and Asia.

Boston, Massachusetts, Us

As Director of Care Operations, responsible for entire care organization supporting broadband verticle making over two million outbound calls per month. Responsible for forecasting and achieving OnProcess Technology broadband/wireless revenue targets on a weekly and monthly basis. Responsible for employee development, performance management, and coaching for excellence. Management of strategic partnerships within OnProcess and with key clients. Supported the integration of BNKe Kolkata care operation and OnProcess Technology US.

Macclesfield, Uk, Gb

Oversaw 70 communities in New Hampshire serving over 150,000 customers and 100 employees in various locations. Achieved budgeted goals with Londonderry system top performance financial metrics in Adelphia. Launched new products including VOD and business services high-speed, among others.

Philadelphia, Pa, Us

Managed a team of 20 employees providing key partnerships to internal and external stakeholders- including communication to over two thousand front line employees for marketing campaigns and product updates. Responsible for retail sales and regional event coordination.

Dallas, Tx, Us

- Managed 73 locations throughout New England with 250 employees, and annual budget of $9 million.- Oversaw 280,000 transactions monthly, and processing $175 million annually. - Generated a sales-driven culture, and implemented innovative strategies, incorporating video, telephone and internet product lines.

Education record

Professional Certificate, Business Administration And Management

Professional Certificate, Leadership Development

Master Of Arts In Liberal Studies, Master Of Arts In Liberal Studies

B.A., Liberal Arts- Sociology