Marc Chapman Email & Phone Number

San Francisco, California, Us

President at PROVEN Group

San Diego, California, Us

Vizer empowers brands to create, manage, distribute, and analyze omnichannel digital incentives, unlocking real-time data.

Menlo Park, California, Us

GM, DTC (2020 – 2022) | COO (2016 – 2020)Acquired by Nestle in December 2022Employee #2. P&L Oversight: 60% of company’s revenue » Team: 3 Direct—Product Management/Product Marketing + Office Manager—as GM » Business Operations + Infrastructure » Product Line Creation + Launch | Fund RaisingCHIEF IMPACT: Startup to significant scale + ultimate sell/exit to strategic buyer. 400% / year company revenue growth + #1 market share capture in Amazon’s Food Allergy Prevention category. 250% swell in DTC business in 2 years. 40% COGS reduction via game-changing approach to product launch + commercialization--4 novel product lines. Key exec to launch patented business in China, Japan, Hong Kong, the UK + Australia. Board Observer + exec team member.☑ Guaranteed product availability online + in >7,200 doors after helming startup business operations + infrastructure as 2nd employee in a C-suite role.- $110M+ raised via series A, B + C funding, ensuring business + product launch.- Negotiating + securing non-dilutive debt lines.- Supply chain + mfg ops revitalization; implemented ERP system—incl. ecommerce platforms: SpoonfulONE.com, Amazon + Walmart. Managed Co-Man/3PL relationships- Brick + mortar retailer expansion into Target, CVS, Walgreens + Wegmans.☑ Wholly new product category innovated – food allergen prevention – by empowering commercial manufacture of SpoonfulONE’s product via negotiations + influence conversations. Hammered out contract with best-in-class manufacturer (Co-Man), overcoming “no-allergen” policy + collaborating on manufacture of food product w/ 16 food allergens.☑ 40% growth in DTC business, while slashing costs, inspiring teams + paving 2nd growth channel that fueled 60% of company’s revenue. - 55% YOY new customer increase; 35% customer acquisition cost decrease; 36% + 25% YOY increase in repeat + retention customers; 54% customer churn decrease; 3-fold increase in website conversion; and, 25% YOY average-selling-price increase.

Austin, Tx, Us

Team: 16 Direct » Board Observer + Key Member of Executive Team » Brand RelationshipsCHIEF IMPACT: 30% brand revenue growth + 60% churn decrease via operational overhaul that also spurred 50% customer satisfaction score uptick and slashed product onboarding by 66% (2 months vs. 6 months). Focused on regaining loyalty and trust from customer brands while forging startup company’s market inroads. Key customers: Bulletproof Coffee, Boll & Branch, Lord & Taylor, Pepsi and KRAVE Jerky.☑ Organizational restructure into 3 key divisions, underpinned by Onboarding + Client Success teams and a diversified approach to revenue.☑ 35% savings in shipping while ratcheting up product delivery speed to end customer: renegotiated 3PL contracts; expanded fulfillment network to 17 warehouses in 12 months, enabling ordering fulfillment based on proximity to customer.☑ Client loyalty regained via Product Roadmap transformation, Voice of Customer policies + close collaboration with Sales team that accelerated responsiveness to clients’ needs; Zendesk + Salesforce implementation; focus on aftermarket service.

San Francisco, Ca, Us

Team: 30 Direct + 780 Temp » Pivotal Exec Team Member » Fund Raising » Business Growth StrategiesCHIEF IMPACT: 133% revenue growth—55% order volume uptick amid rapid-scaling initiative of 6-year-old company. Grew team from 30 full-time to 750 temp employees during high-volume, holiday season. Most-successful year to-date, positioning company for profitable exit. PE firm Permira purchased majority control (2018), providing shareholder liquidity. ☑ $41M raised through series C round.☑ 6 months’ organizational transformation--including establishing 2nd Minted Office for Design + Support teams; handling recruitment agency/candidate sourcing/outsource partnership (Philippines); as well as plethora of training/IT/QA/performance initiatives.☑ Repeatable scaling catalyzed via innovative team structure to serve specific customer groups; KPI-tracking dashboards created; double-digit labor rate reduction achieved.☑ Design costs + revisions process renovated, resulting in 30% cost reduction while slashing editing process burden by 60%.☑ Quadrupling of fulfillment providers within 1st year, alleviating costs 30% while speeding delivery; boosted NPS quality scores.

Houston, Texas, Us

Product Design, Development + Engineering » Customer Support » MarketingCHIEF IMPACT: New division start-up within $26B business aligned with HP’s commercial interests. Revolutionary web portal launched (HP Connected), leveraging newly developed printer technology. 1000% increase in Cloud generated prints fueled by 5-fold increases in prints per registered user over existing platform. ☑ Architecture leadership of open, web-based platform integrating directly with HP’s web-connected printers, empowering merchandising + printing of subscription services + content.☑ Now branded as “Instant Ink,” this cloud based ePrint service is a key-selling point capability for HP printers in today’s market.

San Francisco, California, Us

GM (2008 – 2010) | VP (2000 - 2008)$300M P&L » Team: 60 (Internal) 400 (external) » Revenue / Profit Growth | Market Expansion | Product Marketing / BrandingCHIEF IMPACT: 0 to $300M skyrocketing revenues with operations in 22 countries, and positioning for sale to Hewlett Packard (2005). 108 competitors outpaced as founding exec team member of this startup. Market share leadership and launch of world’s 1st online photo card and photo book creator. Evolvement from D2C to also operate as B2B via Partner Solutions business launch. Integral executive involved in 2 companies’ due diligence/acquisition in US and Europe.☑ #1 market leader position in category achieved by identifying and capitalizing on untapped potential across digital and then eclipsing competitors in online photo category performance.- Above-market returns across multiple growth stages, economic cycles + shifting competitive landscapes, all while evolving across an international arena.- Shutterfly and Kodak were among brand competitors that Snapfish outperformed.☑ Expansion across 22 countries in 3 years across 19 different language and 11 currencies.- More than $175M in revenue generated via world’s first photo card / photo book creator.- International platform launched, beating closest competitor 5-fold.- Contracts negotiated with 40+ partners, incl. Walmart, Costco, CVS + Walgreens.- Multiple hundreds of millions revenue/year generated via numerous award-winning products + services.- Brand evolved from premium to value by leveraging power of pricing.☑ Global fulfillment network scaled across North America, Europe and Asia enabling prints, products across 29 network providers.

Santa Clara, California, Us

CHIEF IMPACT: Benchmark study of recent acquisitions conducted that was leveraged for new acquisition methodology presentation by CFO to Board of Directors. Strategic long range planning session participant. Indirectly reported to CFO.

Rochester, New York, Us

CHIEF IMPACT: 2.5X revenue growth (from $100M to $250M) in less than 2 years as part of plant leadership team.

Boutique investment banking firm. Responsible for pro-forma modeling, fairness opinions, fundraising and M&A consultation.

Master Of Business Administration - Mba, Finance, Entrepreneurship

Bachelor Of Business Administration - Bba, Finance

Licensed Broker