Coordinated care planning with other disciplines. Provided age specific and direct bedside nursing care based on the nursing process and patient needs. Assessed, planned, delegated, and utilized independent judgement in directing other healthcare employees for the provision of patient care. Systematically evaluated the quality and effectiveness of nursing practice to identify patient goals. Observes safety guidelines and safe work practices.

Balanced and prioritized multiple advanced support incidents. Developed approaches to address system, and service challenges. Prioritize bug investigations, escalations, and reporting. Assist onboarding new agents with on-the-job training. Review representative interactions for areas of improvement. Communicate updates to policies, procedures, and products via weekly meetings.

Maintained Sarbanes Oxley audit score of between 98% and 100% for all contracts entered during my tenure.Worked closely with Six Sigma as a subject matter expert on increasing revenue from internal customers.Implementation, creation, and management of digital contract copy system for the Midwest region.

Worked closely with Six Sigma to become a subject matter expert on customer retention.Spearheaded a pilot program to increase revenue from internal customers.

Provided alarm system technical support including troubleshooting, and scheduling of service technicians.