Mike Chappell Email & Phone Number

United Kingdom

Responsible for anything technical to do with the Public Sector.I have ~30 wonderful SAs / FCs etc in my team and well over 100 techies in the sector; my job is to keep them fed, watered and happy whilst ensuring we're delivering amazing things as a team and as a company.Sometimes get involved in the odd programme myself, designing and planning Digital.

Birmingham, United Kingdom

Warwickshire

Imaginax Ltd provides bespoke advice, consultancy and solutions to businesses and charity's on a variety of professional expertise. Our team all have more than a decade's experience in their specialist field and work brilliantly on their own or as part of a wider programme.Imaginax specialise in:■Business Intelligence ■CRM Systems■Business and Systems.

London, United Kingdom

Responsible for the design and planning of the migration of the OnPremise Dynamics 2015 to the latest Dynamics 365 cloud offering. Including:- Proof of Concept / Protoyping (for Solution Design as well as tools like Kingswaysoft through SSIS)- Data Migration Strategy and Design (and later on implementation)- Stakeholder Management of each key business area.

London, United Kingdom

Defining the 4 year roadmap for the Microsoft Dynamics CRM capability across the bank's 3 franchises to include:- Integration patterns with other strategic enablers (BPM, EDW etc)- Software Upgrades (Version 2011 to 2015, SQL Server and OS Versions)- Dependencies and interactions with other key programmes

London, United Kingdom

Invited back to deliver another MS Dynamics system, extending the already successfully Corporate deployment to the Commercial organisation. Primarily responsible for Design and Project Management. Additionally designing and creating the BAU CRM Reporting function within the newly formed division. To include Operating Model, Engagement Model, Hiring and.

Bescot

Responsible for a Programme of change into an established Data team. Dealing with the both the operational and BI side of the organisation's data streams the Programme is responsible for:- People (increase in permanent capability, up-skilling of existing team members, defining operational structure)- Processes (redefining the Change Management, Demand.

London

Leading the Data team for a twin phased MS Dynamics 2011 Deployment. During Phase 1 & 2:- Building a Data Team to utilise Microsoft Dynamics, MS SSIS, MS SSRS technologies in order to fully leverage the benefits of a single, corporate CRM solution- Designing and mapping multiple source systems through one ETL interface into MS Dynamics onsite installation.

West Midlands, UK

• Inspired and led a team of up to 26 Business Analysts, Designers, Developers, Infrastructure and Operations Analysts in the delivery of industry leading Business Intelligence solutions to the Telephony and Online.
• Fully accountable for the end to end delivery of all Business Intelligence and Incentive Plans, including Analysis, Solutions Design, Build, Test, Run (BAU Operations) and Service Desk
• Championed a multi-tool, multi-platform approach to delivering the appropriate… Show more
• Championed a multi-tool, multi-platform approach to delivering the appropriate information to the appropriate levels. Simplified KPI, Static Dashboards for customer facing staff, Pro-active, threshold trigger based.
• Additionally - acted as consultant to the wider business area’s BI Migration programme, delivering the largest COGNOS infrastructure in Europe. Show less

• After an impressive delivery within the Reward Programme was asked to step in to manage the build and delivery of a Direct Channels specific system and plan. This lead into taking the operational lead.
• Lead Analysis & Design through first phase and took over role as Project Manager through build, implementation and onsite “train the trainer” sessions before assuming “Head of” position.
• Decision to “in house” technical resource meant a >90% saving when compared to cost of previous… Show more After an impressive delivery within the Reward Programme was asked to step in to manage the build and delivery.
• Decision to “in house” technical resource meant a >90% saving when compared to cost of previous systems build.
• First delivery utilising Agile methodologies into a PRINCE2 programme team in Direct Channels.
• Established and embedded rigour, controls and checks methodologies. Only reward operation to pass audit without a single observation.

• This role was a hybrid of Project Management (PRINCE 2) and Business Analysis. Responsible for both designing and delivering end to end solutions. Sometimes working as part of a larger programme of work and sometimes.
• Identification, design and prototyping of a Finance specific Business Intelligence solution.
• Gathering business requirements from the FDs and their… Show more This role was a hybrid of Project Management (PRINCE 2) and Business Analysis. Responsible for both designing and delivering end to end solutions..
• Gathering business requirements from the FDs and their teams
• Establishing relationships with the key delivery areas
• Building the technical requirement specifications and trialling products such as Hyperion Essbase and SAS with defined prototyping criteria to establish best fit.Retail Bank IncentivesWorking as part of the.

• Inspired and lead a team of 8 MS SQL and.Net developers to deliver innovative and adaptable solutions.
• Completely rebuilt the foundations and data structures supporting the Business Intelligence databases and OLAP Cubes, moving the principles to a configuration driven “do it right first time” approach.
• Moved the Business Intelligence developers to an Analyst / Developer approach. Improving communication skills within the technical team, improving accuracy of technical analysis and… Show more
• Moved the Business Intelligence developers to an Analyst / Developer approach. Improving communication skills within the technical team, improving accuracy of technical analysis and significantly reducing post live.

• Responsible for the maintenance and strategic planning of two sites’ server farms. Consisting of 80+ Servers including Domain controllers, Web Servers, Application Servers, ISA Servers, Database Servers, and Analysis.
• Pivotal in shaping the strategic future of the business area, seeking out new delivery technologies and experimenting with alternate solutions to ensure the customers were receiving the best level of service available.
• Responsible for… Show more
• Responsible for design, development and delivery of non-standard and tactical Management Information solutions. Liasing with the Business contacts from advisor through to executive level. Ensuring that the designs and.
• Responsible for the Personal and Career Development for my team and assisted with that of many others. After a restructure my guidance and help enabled 5 out of the 5 team members I had responsibility for at the time.

• In addition to the roles and responsibilities below I took on management of a team of 5 Analysts and;
• Project Managed and lead the first project to install an Intranet based MI Delivery platform into the Contact Centres. In doing so pioneered the first use of OLAP technologies in the Bank.
• Responsible for the call forecasting / modelling team and methodologies, delivering 98% accuracy for circa 1 million calls a week, spread across multiple sites, switches and dozens of dialed… Show more In addition to.
• Responsible for the call forecasting / modelling team and methodologies, delivering 98% accuracy for circa 1 million calls a week, spread across multiple sites, switches and dozens of dialed numbers. Show less

• Responsible for the design and delivery of bespoke and ad-hoc MI requirements to the Barclays Core Contact Centres.
• Developed custom solutions to meet business and project requirements utilising all technologies available to me and seeking out new ones where existing solutions did not best fit the customer’s requirements.
• Contributed to Forecasting and Planning packs to increase accuracy of forecasted call volumes and enable greater forward planning.
• Suggested cost saving… Show more
• Suggested cost saving activities and enhancements based on the MI pro-actively sought from all available systems. Show less

• Responsible for the design and delivery of bespoke and ad-hoc MI requirements to the Barclays Core Contact Centres.
• Developed custom solutions to meet business and project requirements utilising all technologies available to me and seeking out new ones where existing solutions did not best fit the customer’s requirements.
• Contributed to Forecasting and Planning packs to increase accuracy of forecasted call volumes and enable greater forward planning.
• Suggested cost saving… Show more
• Suggested cost saving activities and enhancements based on the MI pro-actively sought from all available systems. Show less

Computer Science & Journalism, Computer Science

English, Computing, Maths, Gs A Levels, Computing Science, English, Maths, General Studies

Gcse