Sam Chapman Email & Phone Number

St Paul, Minnesota, United States

Provide day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 300+ users.Install, configure, and troubleshoot Windows 10 and MacOS devices, smartphones, and network equipment in a heterogeneous environment.Manage Users and Computer Objects in.

-16 years experience in Adobe Photoshop (Ver. 5.0, 7.0, CS1-CS6)-11 years experience with Adobe Illustrator (CS3-CS6)-19 years experience in traditional/digital art- 9 Years graphic design experience

• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
• Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
• Document, track and monitor problems to ensure timely resolution
• Identify, research and resolves technical problems

Minneapolis, Minnesota

Provided white-glove concierge and IT support to full spectrum of bank colleagues, including financial advisors responsible for multi-million dollar portfolios. Maintained a resolution rate in the top quartile, and showed an average resolution time in less than 10 minutes for an issue.Key ResponsibilitiesFirst point of contact for customer interactions.

Minnetonka, Minnesota

Key Responsibilities: Managing onsite installation, repair, maintenance and test tasks. Providing service and customer support during field visits or dispatches. Diagnosing errors or technical problems and determining proper solutions. Back end server maintenance Configuring modems (TDM/Fiber optic modems/ Wireless modems/routers)

Burnsville, MN

Produced high quality print jobs for customers at their request by understanding their needs.Received training in Photoshop and Microsoft Word templates.Received training in Xerox printer/scanner combinations maintenance and upkeep.Prioritizing and tracking print jobs in both digital and paper formats.Completed binding, cutting, folding, and laminating.

Eden Prairie

Lead technician for CPR, this job includes: Key Responsibilities: Managed tickets and inventory in RepairQ Performed hardware repairs on multiple electronics (cell phones, gaming systems, laptops, tablets, ect.) Training employees on how to do difficult repairs On the spot problem solving Customer Service Creating guidelines for employees to follow.

Eden Prairie, MN

. Thoroughly understand customer needs and then offer relevant products, solutions and accessories to complete sales.. Provide frontline customer support, including technical product hardware/software troubleshooting and diagnosis.. Provide coaching and training on selling skills and new technologies and products.. Act quickly and resourcefully to ensure.

Prior Lake, MN

Key Responsibilities: Control the stores daily operations by scheduling the work shift among employees Ordering and conducting inventory of food supplies and ensuring that the company's safety codes and security policy are being maintained. Recruit, interview, and hire qualified team members. Conduct performance evaluation and appraisal, motivate and.

Two Year Degree, Graphic Design

High School Diploma