Sam Chapman Email & Phone Number

Saint Paul, Mn, Us

St Paul, Minnesota, United States

Provide day-to-day technical support to employees for internal desktop systems hardware and software as well as support for network, basic server, and storage infrastructure for 300+ users.Install, configure, and troubleshoot Windows 10 and MacOS devices, smartphones, and network equipment in a heterogeneous environment.Manage Users and Computer Objects in Active Directory in a hybrid environment.Perform Windows imaging and proactively research and drives IT towards modern approaches for image management and patching.Analyze, install, modify, and support operating systems or utilities software.Responsible for endpoint management, conditional access policies and security using Intune. Assess current practices and recommend improvements.Participates in and follows ITIL Incident Management and Change Management.Responsible for proper configuration and use of ticketing systems, knowledge base systems and CMDB in collaboration with the IT Infrastructure team.Participate in development of information technology and infrastructure projects

-16 years experience in Adobe Photoshop (Ver. 5.0, 7.0, CS1-CS6)-11 years experience with Adobe Illustrator (CS3-CS6)-19 years experience in traditional/digital art- 9 Years graphic design experience

• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues• Provide support for Windows 10 and some legacy Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software• Document, track and monitor problems to ensure timely resolution• Identify, research and resolves technical problems• Correct application issues, solve network and security problems and identify common PC software and hardware problems• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals• Perform other duties as assigned by management

Minneapolis, Minnesota

Provided white-glove concierge and IT support to full spectrum of bank colleagues, including financial advisors responsible for multi-million dollar portfolios. Maintained a resolution rate in the top quartile, and showed an average resolution time in less than 10 minutes for an issue.Key ResponsibilitiesFirst point of contact for customer interactions dealing with technical issuesResponsible for resolving basic technical issues via telephoneDocument, escalate, and triage advanced technical issues based on urgency and impactTook over morning start-up duties as including phone and queue self-tests, voicemail, open tickets, application checks, and Major Incident reportingTook over evening closure duties as backup with queue closures and system restartsAd-hoc project or responsibility to assist in high-touch/white-glove resolution, major issue trend, or performance trendWeekly metric stat in comparison to the team

Minnetonka, Minnesota

Key Responsibilities: Managing onsite installation, repair, maintenance and test tasks. Providing service and customer support during field visits or dispatches. Diagnosing errors or technical problems and determining proper solutions. Back end server maintenance Configuring modems (TDM/Fiber optic modems/ Wireless modems/routers)

Burnsville, Mn

Produced high quality print jobs for customers at their request by understanding their needs.Received training in Photoshop and Microsoft Word templates.Received training in Xerox printer/scanner combinations maintenance and upkeep.Prioritizing and tracking print jobs in both digital and paper formats.Completed binding, cutting, folding, and laminating projectsSent out jobs to a full service printer when neededProject management while attending to customer serviceEnsured the accurate processing orders.Monitored copy and print center operations ensuring company compliance.Shared best practices for sales and customer service with other team members to help improve the store's profits.

Eden Prairie

Lead technician for CPR, this job includes: Key Responsibilities: Managed tickets and inventory in RepairQ Performed hardware repairs on multiple electronics (cell phones, gaming systems, laptops, tablets, ect.) Training employees on how to do difficult repairs On the spot problem solving Customer Service Creating guidelines for employees to follow Organizing the internal layouts of two locationsAdditional duties, leadership, and accomplishments Providing exceptional customer service while managing customer expectations and gaining repeat customers. Increased productivity and overall operations by creating documentation listing processes and troubleshooting steps forcertain technical issues. Improved inventory accuracy by optimizing internal layouts for two locations and establishing new inventory trackingprocesses.

Eden Prairie, Mn

. Thoroughly understand customer needs and then offer relevant products, solutions and accessories to complete sales.. Provide frontline customer support, including technical product hardware/software troubleshooting and diagnosis. . Provide coaching and training on selling skills and new technologies and products. . Act quickly and resourcefully to ensure that work is completed within specified time and quality parameters. . Develop and maintain up-to-date knowledge of the company's products, service features, accessories, and pricing plans.

Prior Lake, Mn

Key Responsibilities: Control the stores daily operations by scheduling the work shift among employees Ordering and conducting inventory of food supplies and ensuring that the company's safety codes and security policy are being maintained. Recruit, interview, and hire qualified team members. Conduct performance evaluation and appraisal, motivate and train staff, as well as take disciplinary action when necessary. Analyze sales on a continual basis while taking corrective action in order for the company to meet the weekly sales growth target.Additional duties, leadership, and accomplishments: Maintained and cleaned store to meet health department regulations. Corrected inventory issues that were conflicting with FRS reports. Hired more staff to increase productivity. Contacted and networked with local businesses to increase sales.

Two Year Degree, Graphic Design

High School Diploma