Chaqevia Garrett Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Mcdonough, Georgia, United States

Atlanta Metropolitan Area

Service-driven, IT Support Specialist with over 14 years experience installing, troubleshooting, upgrading hardware and software assets, and administering, and supporting IT infrastructures for retail, office and warehouse environments.

Florida, United States

Installed, configured, and supported POS payment systems, peripherals, including scales, mobile devices.Assisted in the setup and maintenance of over 150 computer systems, servers, and peripherals.Collaborated with cross-functional teams, including HR, operations, and finance, to gather requirements and design integration solutions.Coordinated with external vendors and internal IT teams creating a seamless integration of technology solutions and resolving any compatibility issues.Conducted system testing and quality assurance activities, ensuring the functionality and stability of integrated store systems.Managed user accounts, permissions, and access levels using the ticketing system.Provided training and support to store personnel on new systems and processes, effectively facilitating a smooth transition and user adoption with minimal stress and resistance.Maintained 99% scan accuracy of all product information in-store to ensure customer satisfaction.Managed post-implementation support and performed system enhancements and upgrades as needed.

Fl Coral Gables

During my time at the customer service desk, I have gained extensive experience in handling a wide range of customer inquiries and issues. I am well-versed in providing detailed information about our products and services, helping customers make informed purchasing decisions.To ensure that customer inquiries and complaints are addressed promptly, I am proficient in using various computer systems and software to access customer accounts, track interactions, and process transactions. I am also skilled in handling cash and credit card transactions with accuracy and confidentiality.Throughout my customer service desk experience, I have prioritized effective communication with both customers and colleagues. I understand the importance of clear and concise communication in ensuring that customers feel heard and valued. I am also skilled in collaborating with my team members, sharing information and insights to enhance overall customer service.

Fl-Coral Gables

Information Technology, A

Activities and Societies: Cisco Academy Dean's List (Aug 2012 - Dec 2014)

International Business