Char Gratton Email & Phone Number

A highly reliable and motivated professional with over a decade of customer service experience, complemented by 5 years of successful people management in healthcare, retail, and general office settings. Proven ability to lead teams, adapt quickly to new software and systems, and leverage data to enhance organizational performance. Proficient in Microsoft Office and Google Suite with a strong background in creating training materials and facilitating employee training.

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  Titles Team Supervisor

  Eblock

  Dec 2021 - Present - Ottawa, Ontario, Canada

  • Supervise and coach a team of 8 or more individuals, providing training and mediation• Adapt processes to comply with changing interprovincial registration guidelines• Resolve interprovincial ownership transfer issues through virtual meetings with Provincial registries• Communicate team KPIs and challenges to senior management• Develop and distribute training materials using Microsoft Word and Google Docs

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  Algonquin College Of Applied Arts And Technology

  Professional Writing