Chara Gerow Email & Phone Number

Kentville, Nova Scotia, Canada

New Minas, Nova Scotia, Canada

Greenwood, Nova Scotia, Canada

Winnipeg, Manitoba

Answered calls for the customer service department of the National Student Loan Service Center.Assisted customers with inquiries about their loans, gave advice on loan repayment, available services, and completed Revisions of Terms. Handled difficult situations and irate customers with patience and respect. Kept current with the changing knowledge and procedures of the NSLSC.

Winnipeg, Canada Area

 Managed reception area, including greeting visitors and responding to telephone and in-person requests for information, and directed inquiries to the correct offices  Sorted incoming mail and dispersed to correct recipients in the office Prepared bills and processed payments Data entry of personal information

Kitchener, On

 Worked in a teamwork based environment with the focus on customer satisfaction and organisation success Quickly learned job responsibilities and worked independently

Kitchener, Ontario

I worked with children ranging from ages 4-12. It was a day camp that involved constant troubleshooting, supervision, and management.

Kitchener, Canada Area

 Door-to-door consultant for Bell Home Services Quickly learned all product knowledge Approached potential customers, informed them of the product, and made sales Used a high degree of customer service to ensure customer satisfaction

- Clarified concepts with the Assistant Manager, using concise language and written communication- Troubleshot stressful situations calmly and efficiently that arose with the customers and fellow employees- Prioritized to take responsibility in crisis situations- Patiently trained new employees, especially on the POS system