Oversaw the activities of the Board of Directors of Cytaglobal Hellas, a subsidiary company which is based in Greece and provides specialized services to Cyta in IT personnel and supply of telecom services to customers of the International Wholesale Division. Managed the sale process of the shares held by the company in Synapsecom SA. Review and approval of the company's financial statements.

Oversaw and managed the activities and personnel of Cytacom Solutions (70FTE), a subsidiary company of Cyta providing ICT services in Cyprus. Achieved a steady growth in revenue and profitability over 40% in the last 3 years. Regular reporting to the Board of Directors and responsible for the implementation of its decisions. Supervision and guidance of the management team in the preparation of the company’s business plan and the implementation of its commercial strategies. Establishment of clear business objectives and regular monitoring of financial and operational KPIs. Coordination and collaboration with stakeholders and promotion of the company’s business goals. Introduction of a new performance management and incentive plan.

Oversaw and managed the activities and personnel (200 FTE) of the Customer Care activities in the Contact Center and Complaint Management departments for the Consumer Market. Setting and monitoring of clear strategic, financial, and operational KPIs and objectives. Collaboration and coordination with other stakeholders and teams for the improvement of customer care processes and the provision of exceptional customer experience. Promoted the collaboration with research centers of excellence CYENS and KIOS and the implementation of innovative projects in the contact center. Contribution in the strengthening a human-centric and customer-centric culture, through training, coaching and rewards. The Contact Center obtained in 2022 a Call Center Excellence Award.

Managed and supervised the personnel and activities of the Public Relations, Corporate Brand, Internal Communication and Corporate Social Responsibility departments (35FTE). Coordinated and supervised the Sponsorship Committee and the Communication Crisis Management Committee. Oversaw the communication plan for Cyta’s 60th anniversary celebrations, press releases, articles, interviews, and advertising campaigns to promote the values of the Cyta Brand, in close collaboration with Cyta’s communication consultant. Promoted internal communication and the strengthening the culture of cooperation and teamwork. Contributed to the Organization's crisis management committee established during the pandemic

Coordinated two very important strategic projects, the preparation of a 3-year Business Plan and a Restructuring Plan for Cyta. Collaborated closely with the new CEO, the senior management, consulting firms, and supervised the project teams. Oversaw and promoted research and innovation activities in the organization aiming at developing new sources of revenue and process improvement in close collaboration with CYENS and KIOS centers of excellence and the IDEA Innovation Center. Managed quality activities leading to the renewal of ISO certification, risk management procedures and policy for information security, anti-fraud and content piracy issues. Supervised the Corporate Social Responsibility team and achieved many CSR business awards, including that of the Golden Protector for the Environment.

Lead and managed activities and personnel of Cytahellas, a subsidiary of Cyta in Greece providing fixed and mobile telecom services. Responsible for the preparation of business plans and execution of the company's marketing and sales strategies in a very competitive environment. Reported to the Managing Director and Board of Directors regularly and implemented its policy and strategic decisions including the implementation of very strict cost savings measures. Promoted the collaboration with Cyta and other stakeholders and coordinated and supervised a task force responsible for the process leading to the sale of the Company to Vodafone Greece in 2018 and the transition to the new regime.

An innovative company active in the data center, telecom and information technology sectors, partly owned by Cyta Cyprus. The company owns and operates two data centers in Athens and Thessaloniki, while being the only company who owns high-standard commercial/carrier neutral data centers in both commercial centers of Greece.

Turned the newly merged division of 700 employees nationwide, consisting of contact centers and field technicians, into a high efficient operating service center, delivering an enhanced customer care experience. This was achieved despite of a 25% staff reduction as a result of a major voluntary exit scheme. The key drivers for this success were the adoption of a multichannel contact strategy, the complete digitalization of customer care, the re-engineering of processes (including debt collection and retention activities), the creation of synergies across departments, the optimization of sales campaigns and the further empowerment of call center staff, resulting in reduced field support needs and improved overall performance.

Through major transformation and restructuring initiatives accelerated the development of a unified high performing and flexible call center division with a strong customer centric culture. Implemented various process improvement and culture change projects and initiated coaching and support activities for both managers and teams in achieving results. The Call Center division grew to 500+ staff, supporting more than 10 million incoming/outgoing customer contacts, covering the complete product portfolio (i.e. mobile, fixed, IPTV, internet, directory enquiry services).

Managed and coached a team of 20 technical experts responsible for the design and planning of Cyta's National Backbone Transmission Network, Submarine and Satellite systems. The team implemented a robust and fully protected SDH and WDM backbone network in urban and rural areas satisfying increasing demands in capacity for fixed, mobile and access networks as well as a fully managed leased line network for corporate customers.

Responsible for the design, tender preparation and evaluation, contract negotiation and project management for various national and international, access and backbone transport networks including PDH, SDH, WDM, DSL, radio, satellite and submarine cable systems. For 4 years also in charge for the provision of test instruments for all CYTA departments.