Handling smooth check ins and check outsHandling crew arrivals and departures on daily basis.• Cashiering.• Taking feedbacks from guests (Handling and resolving guest complaint)• Escorting Guests to rooms and providing orientation of the hotel.• Provide In room check-ins for VIP guests.• Coordinating with housekeeping to get the rooms on time.• Coordinating with all the departments of hotel to ensure that the guest requests are met.• Upselling on regular basis to achieve the department upsell budget.• Driving the world’s largest loyalty program Marriott Bonvoy and Club ITC.