Charan Dev Email & Phone Number

• Create and manage driver packages for systems from multiple vendors, including HP and Dell desktops/laptops, ensuring hardware compatibility and smooth deployment experiences.• Provided on-site and remote technical support to end-users, resolving hardware and software issues.• Integrate MDT with SCCM to leverage its capabilities for enhanced OSD automation and customization, streamlining deployment workflows and reducing manual intervention.• Develop and maintain online and offline Windows images for various use cases, incorporating organizational requirements and best practices for security and performance.• Installed Windows OS such as Windows 10 and Mac OS such as Sierra, High Sierra, Mojave, Catalina, BigSur through Bootable usb.• Utilize Sysprep for image collection, customization, and deployment, ensuring consistent and reliable system configurations across different hardware platforms.• Configure WinPE and PXE booting environments for Windows imaging, enabling network-based deployment of operating systems to target devices.• Manage OS boot images in SCCM, adding mandatory drivers and customizing boot configurations to support diverse hardware environments.• Good knowledge of AD domain, OU, user and machine accounts, groups & GPO’s.• Assisted in the deployment and maintenance of SCCM infrastructure, including site servers, distribution points, and client agents, to support enterprise-wide software and operating system deployments.• Participated in the creation and testing of task sequences for OSD, ensuring compatibility with different hardware configurations and adherence to organizational standards.• Collaborated with hardware vendors to obtain and validate driver packages for desktops and laptops, addressing compatibility issues and ensuring smooth deployment experiences.• Provided support for Windows image deployment using SCCM, troubleshooting issues related to image customization, deployment failures, and driver compatibility.

• Assisted in the deployment and maintenance of SCCM infrastructure, including site servers, distribution points, and client agents, to support enterprise-wide software and operating system deployments.• Participated in the creation and testing of task sequences for OSD, ensuring compatibility with different hardware configurations and adherence to organizational standards.• Collaborated with hardware vendors to obtain and validate driver packages for desktops and laptops, addressing compatibility issues and ensuring smooth deployment experiences.• Provided support for Windows image deployment using SCCM, troubleshooting issues related to image customization, deployment failures, and driver compatibility.• Conducted hardware compatibility testing for new desktop and laptop models, verifying driver compatibility and performance before deployment in production environments.• Migrated applications from Windows XP to Windows 7 64-bit environment.• Used Install Shield Editor 2012 for editing and building MSI (Microsoft Installer) files for the application.• Worked on virtualizing the applications using App V 5.0 and publishing them to users using SCCM 2007 and 2012.

• Created and maintained SCCM task sequences to automate Windows 10/11 deployments for new machines.• Designed and implemented driver packages for HP and Dell desktops and laptops, ensuring compatibility across various models.• Integrated MDT with SCCM to streamline the deployment process.• Successfully deployed Windows images online and offline, meeting tight deadlines and user requirements.• Utilized Sysprep to capture clean Windows images for deployment.• Configured WinPE and PXE booting environments to facilitate network-based deployments.• Managed OS boot images, ensuring they included all mandatory drivers for successful deployments.• Managed ticket handling via Jira tool to solve sccm related issues to end users.• Provide Bit Locker Key to HP laptops from Azure AD for boot purpose.• Enable MFA and SSO for user accounts.• Enable Authentication methods for user accounts such as Phone.• Run PowerShell scripts to add bulk users in distribution list and update user attributes.• Manage user mail and laptop data backup in S3 browser.• Management of Zscaler application configuration ( Internet Security).• Handled tickets through Jira tool.• Assisted in deploying applications and updates to endpoints using Intune.• Explore the various security features offered by Intune, such as conditional access policies, device compliance policies, and threat protection.

• In-Place Upgrade from Windows 7 To Windows 10, Wipe and Reload, Windows 10 Servicing Operating System Deployment Through Microsoft System Center Configuration Manager (SCCM).• Collect And Manage Hardware and Software Inventory of SCCM Client Computers.• Software Updates / Patches Deployment Through System Center Configuration Manager (SCCM).• Manage asset inventory and deployed various software to different system’s from Intune portal.• Implemented advanced security features such as conditional access policies based on device compliance and threat detection.• Installed various Designing Applications such as Adobe creative cloud, Corel draw, Auto cad, CLO,Peneloppe.• Installed Firewalls and Antivirus applications in end user systems to protect from Cyber attacks.• Involved in Installation and Configuration of SAP GUI 730 which includes MGP, BIW, S4 HANA.• Configured various USB and Network printers such as Konika, HP, EPSON.• Installed and Configured Instasafe and Cisco Vpn.• Involved in resetting passwords, unlock and enable accounts.• Installed and performed server activities through VMware.• Configured inter-vlan communication.• Involved in implementing and maintaining Network Protocols (TCP, IP, Subnetting)• Assisted in basic router configurations and vlan configurations.• Defined and managed the access list of routers.• Involved in implementing various routing protocols such as RIP, OSPF, EIGRP.• Assisted the administration in Windows Server Installation.• Involved in installation of various Active Directory Services.• Managed User backups in S3 Browser • Managed small LAN networks with in the organization.• Involved in managing user accounts in AD.

• Provided technical support to end-users, resolving hardware, software, and network issues in a timely and efficient manner.• Installed, configured, and maintained operating systems, software applications, and hardware devices.• Conducted system upgrades and patches, ensuring compatibility and security compliance.• Collaborated with cross-functional teams to troubleshoot complex technical issues and implement effective solutions.• Provide Audio / Video support to end users by ensuring all drivers installed properly in devices.• Managed user accounts, permissions, and access rights through Active Directory.• Conducted regular audits of SCCM configurations to ensure compliance with security policies.• Managed Windows Update deployments and patching schedules to minimize system vulnerabilities.• Assisted in the planning and execution of operating system upgrades for desktops and servers.• Maintained documentation for SCCM configurations, procedures, and troubleshooting guidelines.