Charan Anand Email & Phone Number

United Kingdom

Langley, England, United Kingdom

Heathrow, England, United Kingdom

• I have built business cases and led CAPEX/OPEX projects within Expansion, Construction, Infrastructure and Continuous Improvement programmes using the Heathrow Gateway Life-cycle. • Requirements capture and user story development, process mapping and problem-solving workshops leading teams from scoping and discovery through commissioning, handover and lessons learned phases.• I have experience of Internal, external and regulatory stakeholder engagement • I managed the planning and roll-out of the monthly Health, Safety and Wellbeing award Oscars' programme

Hounslow

- Develop, deliver and implement improvement ideas across the Airport Security operation- Building relationship with key internal and external stakeholders including Engineering, Facilities, Baggage, Airlines and contractors to identify and implement solutions to improve customer experience- Setup and facilitate running of trials across multiple business units, analyse results and write/present reports to multiple groups of stakeholders. - Use Lean Six Sigma techniques to implement a project from inception to completion- Facilitate Master class training sessions for colleagues to understand root cause of problem and develop a solution Key projects included:- The development of a new kits in the Security operation to reduce Health and Safety hazards- The complete upgrade of standards to reduce the Security machine downtime- The introduction of initiatives to reduce the bag rejects ratio thereby improving efficiency and passenger service scores

Heathrow Airport

- Provide a world-class customer service which embraces Safety, Security and Compliance- Ensure compliance with security requirements in a courteous way- Face to face interaction and communication with key stakeholders - including passengers, Management, Airlines, HM Customs, Police and other Airport authorities

Pass

Apm, Project Management, Pass

Master Of Business Administration - Mba, Business Administration And Management, General, Pass

Degree, International Marketing, Pass

B.Sc In Physics And Computer Science, Physics, 2:1

Executive Mba