Responsible for HR operations within the region - conceptualizing, formulating, recommending and directing human resource compliance, policies, programs, diversity & inclusion and initiatives as appropriate for the region and within the corporate policy guidelines. Review, recommend and implement HR policies, procedures and instructions by monitoring relevant legislative and market changes within the region. Anticipate potential impacts and recommend changes to human resources policies, programs and practices which are both competitive and cost effective, in line with local legislation

Currently my role includes but not limited to: Fact finding/Inquiring and/or reviewing workplace complaints of violations of policy for which failure to investigate might subject company to serious legal or financial risk. Conducting interviews of employees for suspected violations of policy. Championing and promoting a positive climate, providing appropriate counsel and support to ensure compliances and maximize the employee experience. Administers and/or implements personnel programs for divisions, special operations or servicesResearches, assembles and evaluates information or data regarding industry practices or legislative changes affecting personnel policies or programs; recommends sound, practical solutions to complex issues.Administer Employee Help desk- solutioning & Investigation to employee concerns, grievances & disputes. Managing Workforce ranking, LOA and Reduction in Force practices. Globalizing local policies and procedure and aligning them as per Global Standards.Removing NVA and automating HR processes to promote self-help and modernizing employee experiences

(http://www.bechtel.com) Bechtel is among the most respected engineering, construction, and project management companies in the world.Responsible for providing Bechtel Business Services (BBS) HR Operations leadership and team supervision for the New Delhi Service Center. Work closely with BBS HR Services Manager in the delivery of shared services for the Africa, Middle East, Europe and Asia Region. Provides input in the development of HR operational goals, initiatives, work processes and customer service delivery quality standards. Assist with providing subject matter expertise for delivery of the BBS services for the region; HRMS Employee processing (SAP input), Employment offers, Degree Verification, Bechtel Global Mobility Center (BGMC), immigration/work visa services, employee services for Domestic and International employees, Benefits and Personnel File administration. Works closely with BBS HR functional leaders/subject matter experts in Glendale, AZ. USA in the delivery of global HR services for the region. Develops and maintains good working relationships with GBU leadership and project deployed HR staff in the region.Assists and provides input in the development of HR processes, data, metrics and reports, to successfully deliver and manage high quality HR Service delivery to customers. Maintains employee data, information and working files according to required confidentiality standards and best practices.

HR Shared Services- Global HR Shared Services Management - HR work activity identification for transition to HRSS, Workload forecasting and planning, Process standardization, Knowledge Management – SOP, SIPOC, Process Maps, knowledge repository, Process for ensuring regular updation of these docs, Transition Management, Productivity Enhancement, Governance and Control & Leverage cross functional synergies. Currently engaged in HRSC (HR Service Center), drive the measurement and improvement of the HCL Tech global HR Shared Services (HRSC) to lead global projects to ensure that a strong set of services are in place and are delivered by HR Shared Services. KRA includes:- Drive improvement programs & introduce communication technology, identify & deploy the services that need to be introduced / improved through specific projects- Ensure that services are in place to meet HRSC requirements and drive projects to meet SLA- Improve HRSC Portals and communications to enhance employee participations & ESAT scores. Deliver the monthly HR Shared Services performance dashboard - Managing a constructive partnership with the client, internal stake holders like Finance, C & B, HR EP/BP, Corporate communications etc- Handled critical assignments like Human Side of BCP during recent Chennai Floods- Managing the team of 40 resources including 2 reporting managers, 2 QA & 3 member MIS team

Domain Proficiency & Capability: • HR Shared Services• Customer Relationship Management (CRM)• Business Analysis- Handling Market research, Benchmarking activities & Analysis. Specialized in telecom and manufacturing Mystery shopping• ITES Quality- Developing and implementing procedures, control systems for maintaining highest level of quality standards with Quality methodologies like QC’s, PDCA, Lean, Kaizen etc• Proposal Writing - Delivering RFP’s, corporate presentations for the analysts, Creating campaign process flows, SOP, white papers.• Operations – Implementing new technologies in system like IVR, Mass SMS/Mailing, etc , helping in delivering Technical, Process and e-CRM trainings. Assist in companies Quality Audits (ISO, COPC,PCMM etc). Worked with Suzuki, AT&T, SBC Yahoo, Microsoft DSL etc