Managed a diverse portfolio across multiple product categories on Amazon, achieving a Gross Merchandise Sales (GMS) value of $283 million in 2023. Managed 6 of the largest Amazon 3P Sellers during my Amazon tenure with a retention rate of 100%.Drove significant growth in multiple categories: 21% in Hardlines, 29% in Softlines, and 17% in Consumables, positioning the portfolio in the top 10% for performance within the Strategic Account Services organization.Launched 189 unique brands on Amazon from 2021 to 2024, introducing 21,240 new SKU's on multiple categories.Presented to C-level executives and senior leadership, both internally at Amazon and externally with Amazon Selling Partners, sharing business insights on the portfolio and keeping senior leadership informed .Conducted quarterly SWOT analyses to assess strengths, weaknesses, opportunities, and threats. Using the data and findings from these analyses, I generated quarterly business plans aligned with customers business objectives. These plans included key metrics and benchmarks tailored to achieve success. In my role, I acted as both program manager and growth consultant for the Selling Partners, guiding them to meet and exceed their goals.Spearheaded the development and implementation of a comprehensive CRM system from scratch. This initiative played a pivotal role in enhancing customer retention and satisfaction levels. By meticulously designing and integrating the CRM, I facilitated streamlined communication processes, personalized customer interactions, and efficient issue resolution. As a result, customer frustration significantly decreased, leading to improved client relationships.Functioned as the primary liaison between Amazon and Selling Partners, Manufacturers, and Brands, engaging directly with stakeholders to facilitate smooth communication and collaboration. Proactively kept Selling Partners informed about upcoming policies and changes,

Successfully onboarded 20 new selling partners (148 Brands) to Amazon across a diverse range of 45 product categories, including Electronics, Automotive, Apparel, Consumables, Furniture (Small and Light), Toys, and Child Products, Wireless and Books.Developed comprehensive onboarding strategies tailored to the unique needs and objectives of each partner, ensuring smooth integration into the Amazon marketplace.Managed the complexities of multiple seller types, including 1P vendors and 3P selling partners, by providing personalized guidance and support throughout the onboarding process.Conducted in-depth market analysis and competitor research to identify growth opportunities and optimize product listings for maximum visibility and sales.Collaborated closely with cross-functional teams to streamline internal processes and enhance operational efficiency for both 1P (retail) and 3P sellers (3rd Party).Acted as a primary point of contact for partners, addressing any concerns or issues and providing ongoing support to foster strong, long-term relationships.Developed foundational frameworks for the Selling Partner Success (SAS) program, focusing on hiring, onboarding, and training new hires to drive partner growth on Amazon. Successfully onboarded and trained over 80 Senior Account Managers and MAMs during my tenure. Established and founded a mentoring program to develop new hires, which led to creating and implementing a streamlined workflow that shortened the onboarding training process.Led coordination efforts across multiple stakeholders to achieve alignment for high-velocity events such as Prime Day, Black Friday, and Christmas, ensuring inventory management aligned with campaign demands and anticipated high sales. Successfully maintained an 80% in-stock rate for the book of business during these events.

Contributed to 100% international market growth in Seattle, increasing this business from $8M in 2015 to $16M in 2018. Individually responsible for acquiring $5M in annual revenue from 2015-2018.Developed and implemented an extensive training plan for new account management teams, scaled to LSG for the North America market.Implemented a new quality matrix to identify top concerns and track trends, supporting troubleshooting and deep dive investigations, resulting in a 15% reduction in customer complaints YoY.Developed labor and resource budgeting models for new growth, hiring and training over 25 new employees, and increasing department retention and turnover by 70%Managed labor models, resource and supply costs, and operations/logistics budgets across all managed accounts and internal teams. Ensured adequate and efficient levels of customer inventory and consumer-specific goods.Planned, implemented, and controlled cost budgets for International Operations logistics, initiating and steering corrective actions in case of deviations.Oversaw all customer relationships and the team, scheduling, budgeting/billing, and operations management of all international flights catered by LSG Sky Chefs Seattle.Monitored compliance of policies and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), etc.) in cooperation with the responsible Quality Assurance Manager.Guided, motivated, and developed employees within the Human Resources Policy, emphasizing and living the culture of company values and management principles.Participated in coaching the expanded Global Performance System (GPS) process and additional career development activities to enhance the effectiveness and potential of the team.Promoted and supported company-sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, and Employee Safety.

Spearheaded the establishment of a cutting-edge delivery and shipping warehouse from inception to full operational capacity, optimizing logistical processes and enhancing efficiency.Orchestrated the setup of both company-owned and third-party logistics (3PL) warehouses, strategically aligning resources to meet diverse business needs and scale operations effectivelyImplemented robust inventory management systems, resulting in a 13% reduction in stockouts and a 16% increase in inventory turnover, thereby minimizing carrying costs and enhancing profitabilityNegotiated contracts and managed relationships with third-party logistics providers, ensuring cost-effective solutions while maintaining high service levels and adherence to quality standards.Established key performance indicators (KPIs) to monitor warehouse performance, achieving a 43% improvement in order fulfillment accuracy and a 21% reduction in shipping errorsDirected a network of 35 fulfillment centers across North America, ensuring efficient distribution of goods by overseeing all logistics operations.Formulated and executed strategic plans to optimize warehouse operations, encompassing inventory management, order fulfillment, and transportation logistics.Provided leadership to a team of logistics coordinators and warehouse staff, offering guidance, training, and performance evaluations to uphold productivity and company standards.Fostered and sustained relationships with key stakeholders, including suppliers, carriers, and internal departments, to coordinate logistics activities and resolve challenges.Conducted regular performance reviews and implemented training programs to develop staff skills and enhance productivity, resulting in a 18% increase in employee engagement and retention in 2014.Ensured compliance with regulatory requirements and safety standards governing warehouse operations, transportation, and inventory management.

Oversaw international duty-free shipments and products as an International Account Supervisor, ensuring seamless logistics operations across various regions.Managed US Customs documents and ensured compliance with regulatory requirements, maintaining meticulous records to facilitate smooth import and export processes.Collaborated with cross-functional teams to coordinate international shipments, ensuring timely delivery and adherence to customer specifications.Conducted regular audits and assessments to ensure compliance with international trade regulations and internal policies.Proactively identified and addressed potential compliance issues, implementing corrective actions to mitigate risks and maintain regulatory compliance.Served as a primary point of contact for international clients, providing exceptional customer service and resolving any shipment-related inquiries or issues promptly.