Charanjit Samra Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

- Built lasting relationships with customers by tailoring communication and enhancing their experience with the bank through sales and services.-Assisting clients with varying financial backgrounds ranging from those with lending needs to premium clients through a sound technical knowledge of investment, credit and financial planning products. - Completing full financial health checks to help customers get the best service from their bank.- Supporting the premier banking manager by identifying which customers would be eligible for their services.- Identifying customer needs at first point of contact. - Supporting our digital campaign ensuring our customers can do their banking on the go. - Diary management and preparation for all client appointments. - Supporting the branch mortgage target, reviewing customer mortgages to see how we can save them money. - Following up with customers in regards to products and services. - Supporting personal bankers to achieve their targets by collaborating and working as a team.- Completing all reports and documentation following the correct procedures and ensuring compliance is met.

Chatham, Kent

June 2015- January 2016: Direct bank customer service advisor- Built lasting relationships with customers by tailoring communication and enhancing their experience with the bank through sales and services- Taken responsibility of product knowledge and services by continually researching and up skilling on the company’s website- Communication skills handling complex queries at first point of contact for customers, being prompt with calls and following up on email enquiries.- Dealing with everyday banking- Helping customers understand which products and services would be best for themJanuary 2016- January 2017: Lending bereavement services- Processing cases- Affordability reviews, understanding customer needs and helping customers to make the right financial decisions- Sending free format letters to customers - Helping customers with queries when calling - Support and working alongside management - Training buddy for new recruits, assisting them with processes as well as on going mentoring- Assisting team members with lending queries- Establishing effective working relationships with colleagues and members of management - Being sympathetic when dealing with bereavement cases January 2017- present: Bereavement services advisor - Being sympathetic when dealing with bereavement cases - Supporting customers when advising the bank a loved one has passed away and queries around bereavement services - Support and working alongside management - Establishing effective working relationships with colleagues and members of management - Training buddy for new recruits- Learning new processes which can be done during available time

United Kingdom

In my role I was responsible for managing, coach and development for my staff members to ensure we deliver outstanding customer service and achieve all daily tasks which have been provided. Other duties include:- Opening and closing of the store - Managing the shop floor - Daily targets have been achieved- Dealing with refunds and customer complaints - Cashing up the tills - Answering the store telephone - Meeting customer needs - Daily paper work is complete - Admin

United Kingdom

I joined Sainburys as a part time job while studying, which involved: - Serving customer on the tills - Cooking- Cleaning - Making hot and cold drinks I was then given the opportunity to progress to a training team leader.My role as a training team leader held many more responsibilities such as: - Managing the team - Managing shifts - Dealing with all paperwork - Making decisions for the department - Staff rotas - Time management - Preparing for the next day - Attending store management meetings Whilst working at Sainsburys i was able to serve diverse customer personalities and develop customer relationships, working in the cafe has improved my customer service skills and taught me how to deal with a range of customer complaints.

Tourism And Travel Services Management

Gcse'S, English Language And Literature, General