• A dynamic professional with more than 31 years of rich & qualitative experience in the areas of Planning, Service & Workshop Operations, Business Development, Customer Relationship Management, Dealer Management and Team Supervision• Adroit in ensuring delivery of high quality services to support customer's business needs & achieving continued high customer satisfaction from all operational users for services.• Adept in handling customers and managing revenue, account profitability and CSAT. Demonstrated excellence in recommending improvements to functionality, creating and delivering quality services.• Proficient in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence• Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management.