Charanjit Kaur Email & Phone Number

Macedonia, Oh, Us

Solon, Ohio, United States

• Selected as one of the few employees to advance from Level 2 to Level 3 within a remarkable one-year tenure at the firm.• Performed advanced data operations with SAP Platform, while following Standard Work guidelines to assemble products.• Imparted expertise in data entry and firm-wide operations as a Certified Trainer, equipping the team with the necessary knowledge and confidence to address routine challenges effectively.• Recognized for outstanding performance and unwavering dedication, consistently going above and beyond by working 60 hours weekly to successfully fulfill time-sensitive orders with production average of 102.3%.

Solon, Ohio, United States

• Completed time-sensitive ≈150 weekly order fulfilment processes like sorting, packaging, dispatching with >100% accuracy.• Exhibited expertise in setting up intricate equipment skillfully, meeting targeted timelines with advanced technical capabilities.• Trained 15+ new hires in data entry and packaging assembly, encompassing the company's front-line products such as Assembly-by-Torque Fittings (AbT) and the operation of complex frameworks and machines.• Served as a problem-solving resource, effectively troubleshooting complex issues related to equipment, products, and processes, showcasing comprehensive knowledge and skills.

Brampton, Ontario, Canada

• Efficiently processed 30+ invoices weekly using Billing software along with QuickBooks for billing purposes, while consistently meeting client deadlines with 95% accuracy.• Used MS Excel to document invoice approval for any additional expenses incurred during trips with detours or extra charges, resulting in a 20% reduction in unapproved charges paid to client.• Provided exceptional customer service satisfaction by timely responding to customer inquiries and emailing clients to resolve any invoice issues, ensuring accuracy of records for the month-end report and issues on incoming and outgoing Invoices.• Implemented meticulous data entry practices for bill of lading (BOL) and Invoices for A/R purposes to update and ensure timely approval and payments.

New Delhi, Delhi, India

• Resolved over 75 customer inquiries weekly, using strong communication and problem-solving skills to adhere to Yes Bank's policies, utilizing effective listening and de-escalation techniques to ensure a positive customer experience.• Maintained a 100% attendance rate, demonstrating proactive attitude and flexibility to work varying shifts, ensuring consistent and reliable customer support regarding accounts, cheques, and deposits.• Participated in regular mentoring sessions to identify and address growth opportunities for Yes Bank branches in Delhi.

New Delhi, Delhi, India

• Provided highest level of customer service, while effectively managing a diverse clientele of jewelers over north India.• Accurately handled daily cash transactions ranging from $6,000 to $8,000, ensuring customer trust and loyalty.• Participated in quarterly exhibitions, directly engaging with customers to recommend and refer products and services, helping them make informed purchasing decisions and achieving a retention rate of >90%.• Collaborated with cross-functional teams, including sales, logistics, and customer support, to ensure quality assurance and seamless order fulfillment and timely delivery to customers.

New Delhi, Delhi, India

Subjects : Physics and Chemistry Grades : 8-10

New Delhi, Delhi, India

Subject : Mathematics and Computer Science Grade : 6-8

Bachelor Of Education - Bed, Education

Bachelor Of Science - Bs, Science

Field of Study : General Sciences (Physics, Chemistry, Maths)