Charan Krishnan Email & Phone Number

Chennai, Tn, In

Vancouver, Washington, Us

• Responsible for Onboarding, Implementation and Churn Management of assigned accounts.• Earned promotion within 7 months, showcasing excellence in the previous role.• Managed a book of business exceeding $1 million ARR, demonstrating effective strategic account management.• Facilitated customer understanding of the product and drove adoption through insightful guidance.• Responsible for mentoring the new joiners in the team.

Vancouver, Washington, Us

• Demonstrated a rapid grasp of RingLead, attaining champion status in the product at an accelerated pace.• Attained champion status in SalesOS and Engage platforms through self-driven interest and dedication.• Recognized as one of the top performers within the team for outstanding contributions.• Facilitated AMs in customer interactions by providing in-depth analysis of customer product usage.• Conducted product demonstrations for customers, showcasing key features and benefits.• Implementation and providing business solutions to customers.• Working on product integrations.

Lewes, Delaware, Us

• Responsible for Onboarding and Customer Retention of customers.• Implementation and providing business solutions to customers.• Working on product integrations.• Upselling and Cross-selling• Became in charge of a complete product (Zomentum Connect).• Training and Mentoring new joiners.

Lewes, Delaware, Us

• Understanding the product and the market.• Responsible for onboarding Mid-Market Customers• Became a customer advocate.

San Mateo, California, Us

• Owning the Onboarding process as an Account Manager • Focusing on understanding Business requirements and implementing them.• Implementing processes by setting goals, planning, and monitoring the progress of completion. • Responsible for implementing internal process changes.• Headed a team of 11 members to do migrations in Freshdesk. • Working as a mentor/buddy in training new joiners to bring them up to phase.

San Mateo, California, Us

• Gained complete knowledge about the Freshdesk product. • Have been a part of multiple discussions on the product level. • Providing effective solutions for customer business use cases.

Noida, Uttar Pradesh, In

• Responsible for Service Operations, Data Analysis, and Customer Service.• Remote end Using support using dame ware, Lync, MSRA & MSTSC.• End-user chat support using Bold Chat & Vayu Sphere Response.• Incident management using IBM Tivoli Service Request Manager (TSRM) & Service Now(SNOW) • Working on the Sybase production server.• Handling the User's account, of various domains in Active Directory.Achievements:• Have been a part of a select group that was sent to Noida, India to interact and provide additional support to customers.

Noida, Uttar Pradesh, In

• Conducted thorough systems analysis, gathering requirements and identifying areas for improvement.• Collaborated with cross-functional teams to ensure seamless implementation of IT projects.• Provided end-user support and troubleshooting, ensuring smooth operations and minimizing downtime.

Miami, Fl, Us

• Technical support department to help customers with Dell tablets and mobile devices.• Worked on various scenarios faced in both Windows and Android OS.• Promoted to the outbound team, which handles more technical issues.

Bachelor Of Technology (B.Tech.), Computer Science

Computer Science

High School