Provide deskside support to team members both locally and remotely across Canada.Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices.Be able to work independently and as a member of a larger Technology team.Deliver one on one and group training, both in person and remotely.Support the deployment, configuration and use of our core set of applications.Setup and configuration of employee workstations.Works with management and other departments to implement a successful IT plan.Diagnose and repair technical issues with computers, information systems, servers, andnetworks.Monitoring and maintaining networks and servers.Upgrading, installing and configuring new hardware and software to meet company objectives.Creating user accounts and performing access control.Performing diagnostic tests and debugging procedures to optimize computer systems.Documenting processes, as well as backing up and archiving data.Designing and implementing efficient end-user feedback and error reporting systems.Keeping up to date with advancements and best practices in IT administration.Ensuring security and privacy measures are in place.Design and Develop custom Software’s according to company needs.

Assigning associates to areas of the salesfloor in partnership with the respective salaried Manager.Training, coaching and offering feedback to associates Provides excellent Customer service.Responding to customer requests for information and service

Provided assistance and helped students in debugging HTML5, CSS3 and javascript.Provided high quality and informative customer service to students.Taught and guided students in using version control such as Git.