Guus Van Charante Email & Phone Number

Zoetermeer, ZH, NL

Den Haag, Zuid-Holland, Nederland

​Develop and maintain a product vision and roadmap on run and change for the product / services provided based on markets insights and IT trends. ​Manage and prioritize the Team Backlog based on value and pull epics from the Domain Backlog into the Team Backlog. ​Ensure only ready epics are taken up by the team (act as safeguard). ​Align with stakeholders.

Den Haag, Zuid-Holland, Nederland

• Define Service requirements
• Negotiates and manages the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Underpinning Contracts (UC’s) and Key Performance Indicators (KPIs)
• Manage solution operation
• Provide service delivery
• Maintain and contribute to the creation of the department budget
• Staff development

The Hague

• Responsible for functional management and maintenance of the applications used by the Finance department
• Analysing and resolving upcoming issues and questions of end-users
• Documented the daily procedures of the IT-Finance department
• Brought down the number of recon differences between the financial system and data delivery systems.
• Supported migration of the financial accounting application to a new application in new set-up environment.
• Member of the Change Advisory Board (CAB)

The Hague Area, Netherlands

• responsibilities:
• Formulation and definition of system scope and objectives through information technology and knowledge of the industry and related requirements.
• Act as point of contact between the end user and technical solutions and insight into business processes, systems and product requirements.
• Research, identify and develop solutions to problems. Analyzing and documenting business user needs and specifications of the customer.
• Support for parts of the business process, proposals, feasibility studies, and implementations. Assessment on the business impact of the application of technology to the current environment.

Amstelveen

Investigating the impact of IFRS 15 on telecom companies

Amsterdam Area, Netherlands

• responsibilities:
• Formulation and definition of system scope and objectives through information technology and knowledge of the industry and related requirements.
• Act as point of contact between the end user and technical solutions and insight into business processes, systems and product requirements.
• Research, identify and develop solutions to problems. Analyzing and documenting business user needs and specifications of the customer.
• Support for parts of the business process, proposals, feasibility studies, and implementations. Assessment on the business impact of the application of technology to the current environment.

Amsterdam Area, Netherlands

• responsibilities:
• Formulation and definition of system scope and objectives through information technology and knowledge of the industry and related requirements.
• Act as point of contact between the end user and technical solutions and insight into business processes, systems and product requirements.
• Research, identify and develop solutions to problems. Analyzing and documenting business user needs and specifications of the customer.
• Support for parts of the business process, proposals, feasibility studies, and implementations. Assessment on the business impact of the application of technology to the current environment.

Amsterdam Area, Netherlands

• responsibilities:
• Coordinate the daily work on the financial accounting department (BPS2. This department was 5 FTE.
• Maintaining contacts with India Solution Centre (INSC) to monitor progress and provide solicited or unsolicited assistance in case of technical incidents.
• Research, identify solutions and functional problems. Analyze needs and requirements of users, and document the specifications of the customer.
• Contacts with foreign offices of ABN AMRO in case of incidents with functional aspects. Solving incidents in case a functional solution is possible.successes:
• Establish a new test system for the Functional Acceptance Testing (FAT). Result was an efficiently and qualitatively better performing of FAT.

Amsterdam Area, Netherlands

• At the location of the client (RBS) support offered by SCORE, an application for the entire back-office banking administration at all foreign branches of RBS. Setting up a new standard of functional acceptance tests..
• Support provided for a new application (CAP) which tracks and manage the flow of money (bills and coins) between RBS and its customers. This flow of money is done by value transport companies.
• Development of a new system to provide worldwide local financial accounting data on a daily basis in one central database in the UK.

Amsterdam Area, Netherlands

Responsibilities: Research, identify and solve problems that occur in financial accounting area. Analyzing and documenting business requirements for the end user and customer specifications. Maintaining contacts with foreign branches of ABN AMRO in case incidents occur with functional aspects. Solving incidents in the case there is a functional solution..

Huizen

Responsibilities: Setting up and managing the employee and payroll system Advising on changes in the administrative organization. Supporting the system managers of the AS/400. Documenting the administrative processes involved in employee and payroll system.

Rijswijk

Responsibilities: Design and create a timesheet system using bar code reading pens. The making of a printing program for barcodes. Interface between timesheet system, client system and staff system. Assisted in the design of a planning system.Successes: Founding member of the user group homecare automation to support home care organisations in creating and.

Rijswijk, Zuid-Holland, Nederland

• Hired as head of administration for family care with responsibility for the administration and reception department of 5 Fte. Member of the management team and responsible for financial reporting, administrative.
• The situation that was encountered at the start was, partly due to the sudden disappearance of the previous head of administration, a lot of backlog and also a lot of manual work.
• By tackling backlogs, while reorganizing and simplifying administrative processes, ensured that backlogs were cleared within a year. This resulted in a better balance sheet position for the organisation, partly due to.
• Further contributed to the introduction of an electronic customer file, which was later replaced by national solutions

Rijswijk, Zuid-Holland, Nederland

As an administrative assistant, I was made familiar with the backgrounds and processes in a home care organization. I have worked in this function to set up the general ledger using PCs, set up the district administration (WAS) and the development of the electronic membership system.

• At Albert Heijn (A big food supermarket with hundreds of stores in the Netherlands) started as seller and developed to a position as assistant manager.
• Contributed to the implementation of system Order Entry. This system was a handheld order device with a barcode scanner and was able to communicate with head-office by using a modem.

Bachelor'S Degree, Hbo Spd Bedrijfsadministratie

Mavo

Activities and Societies: Leerlingenraad