Charanya Devarajan Email & Phone Number

Raleigh, Nc, Us

As a Digital Transformation Project Manager at Prodapt, I drive high-impact digital transformation and GenAI initiatives, enhancing efficiency, innovation, and customer success. Leveraging Agile methodologies, I lead cross-functional teams to deliver seamless, data-driven solutions from concept to execution. My expertise spans customer engagement, end-to-end project delivery, and crafting Statements of Work (SOWs) to ensure strategic alignment and measurable outcomes.Key Highlights:• Digital Transformation Leadership: Spearhead digital transformation and GenAI projects, enabling clients to achieve new efficiencies and actionable insights.• Customer Engagement & SOW Management: Oversee requirements gathering, SOW creation, reviews, approvals, and change requests (CRs), ensuring alignment with customer goals.• Agile Project Management: Guide Agile teams through PI planning, feature refinement, sprint execution, and releases, ensuring timely, flexible, and efficient delivery.• Collaboration & Process Optimization: Lead cross-functional teams to streamline workflows, foster collaboration, and drive continuous improvements tailored to project objectives.• Customer Success Focus: Enhance service quality using data-driven insights and process enhancements, consistently prioritizing customer satisfaction.• Strategic Value Creation: Deliver innovative solutions and ensure project efficiency, creating a lasting impact through digital transformation.

Customer Engagement from the initial requirement gathering, coordinate reviews with cross-functional teams, draft SOWs, and oversee approval and delivery, reviews and CR’s. I lead a completely Agile project management team, ensuring adherence to Agile methodology throughout every phase—from PI planning and capability defining to feature refinement, sprint planning, daily scrum calls, and releases.

Extensive experience in Project Management – Well balanced understanding of business relationships and subject matter expertise in different domains and business requirements.Knowledge of Software Development Life Cycle (SDLC) and a thorough understanding of its phases like Requirements, Analysis, Design, Development and Testing.Experience in Business Analysis, Data Analysis, Requirement Analysis and Business Modelling.Handful experience with tools like JIRA, MS office suite, focused technologist with good technical and business acumen, problem solving skills and proven dedication to efficiency and accountability. Results and solutions-driven with demonstrated excellence in professional ethics, organizational and interpersonal communication skills. Proven ability to multi-task and handle multiple projects/work simultaneously and capacity to coordinate and communicate across multiple teams.Very comfortable interacting with different stakeholders like Project Managers, Data Analysts, Developers, clients/end users and ability to understand and translate business requirements in a language that everyone can understand.

India

Six Sigma Green Belt certified - Implemented a process re-engineering project to consolidate and improve end-to-end service time leading to 1 head count reduction across the process.Represented HP GBS India in Printing and personal Systems (PPS) Go-Live in Singapore, successfully transitioned the project leading to KPI, SOP and SOW sign of for APJ, EMEA and Americas HP Global business.$0 revenue impact reported by all HP partners and business units for all 4 quarters moving E2E metric from red to green. Represented HP Global business/IT/client conference held in Bangalore leading to dollar saving process improvements through value stream mapping (VSM). Participated in “HP GBS Buddy program” and “Train the Trainer” program and cross trained several budding talents across the team. Lead the HP Global business communications crew – trained several resources on effective customer communication, send out monthly newsletters to clients/partners across HP.

Chennai, Tamil Nadu, India

Streamlined the business user support process with HP business partners and IT, resulting in improvement of KPI/process turnaround time from 50% to 85%.Implemented two process improvements resulting in 2 Head Count efficiency and $0.36M effectiveness for the team.Coordinated with HP business partners and IT development team and initiated cross training for 21 Head counts leading to process certifications.Expertise in SAP order management and EDI communication across supply chain business and HP partners.

Chennai, Tamil Nadu, India

Remarkable experience working in different Supply chain SAP environment – Order fulfillment, master data material management, delivery, and Logistics.Strong technical knowledge of SAP IDOC (Intermediate document fallouts).Expertise in Partner Communication (IDOC processing, batch processing, EDI, and middleware). Monitoring communication between internal HP SAP systems. (R01, SAIL CPO, DA3, BW, Velocity, IJ1, PAP, PAH,D7C,A50,XIP etc)

Chennai, Tamil Nadu, India

Responsibility involves troubleshooting and resolving the software and hardware issues in DELL Desktops and Laptops. Voice process for US Customers with 24*7 support. It includes resolving Hardware issues, installation of software’s, operating system reinstallation, sales and service support on call.

Master Of Business Administration - Mba

Bachelor Of Engineering - Be, Computer Science