Charbel Daou Email and Phone Number

• Work closely with the Group ERP Manager and collaborate with stakeholders to identify and document business requirements for ERP system implementations or enhancements.• Conduct thorough analyses of existing business processes, workflows, and systems to pinpoint information, procedures, and decision flows.• Document findings and propose optimized solutions.• Support business process reengineering for migrating from distinct on-premises to a new ERP solution.• Develop and execute comprehensive test plans to validate ERP system functionality.• Provide training and support to end-users on new ERP functionalities.• Create user documentation and ensure a smooth transition to the new system.

• Overseeing the customization and enhancement of Sage X3 software to meet evolving business needs, collaborating closely with internal and external stakeholders.• Design and deliver interactive and comprehensive training sessions, workshops, and webinars to cater to various learning styles and skill levels.• Develop standardized procedures, templates, user manuals and detailed guidelines to streamline processes and facilitate consistent use of different software across departments.• Manage ticket queues on ServiceNow, prioritize issues based on impact and urgency, and coordinate with technical teams to expedite resolution.• Monitor product performance using key metrics and KPIs, conduct post-launch reviews, and implement lessons learned to ensure products meet business and customer expectations and improve future development cycles.• Implement proactive measures such as system audits, user feedback mechanisms, and continuous improvement initiatives to preemptively address potential issues and enhance system reliability.• Lead cross-functional teams in analyzing current processes, identifying inefficiencies, and implementing innovative solutions.• Engage key stakeholders for changes, through targeted communication, training workshops, and change readiness assessments to foster buy-in, minimize resistance, and promote successful adoption of new technologies and processes.• Identify potential risks in product development and change initiatives, develop mitigation strategies to minimize impact, and ensure compliance with regional regulations and standards.

• Verify the accuracy of invoice information, vendor details, purchase orders, and all billing details from vendors in middle east and GCC countries.• Process invoices and accounts payable reports accurately and efficiently, ensuring adherence to company policies and procedures.• Perform three-way matching of invoices, purchase orders, and receiving documents to ensure proper authorization and receipt of goods or services.• Investigate and resolve discrepancies or issues related to invoices, purchase orders, and collaborating with internal departments and external vendors.• Assist with month-end and year-end closing activities, including accruals.• Participate in ad-hoc projects and initiatives as assigned by the Finance Manager and Controller.• Collaborate in the implementation of Sage X3 to ensure efficient and accurate data transfer across the Internal Finance department.

• Work closely with the team on the daily operations, such as purchases, sales, general monthly expenses, payment & receipt vouchers, bank transactions, credit & debit notes and travel expenses.• Follow up of the pending client / manufacturer open orders.• Issue needed debit and credit note after getting proper approvals.• Provide all inquired statements for the sales department (statement of account, aging…) facilitating the collection of the client dues.• Work closely with the affiliates accounting teams on the monthly intercompany reconciliation in multiple currencies.• Act as a key person at the end of month closing and responsible to submit an accurate monthly trial balance.• Assist in the internal and external audit mission.• Guide logistics team in Purchase order creation on Sage x3 and MSD 365.

• Booking all local and foreign invoices, including Purchases of Raw Materials (RM), Packaging Materials (PM), Spare Parts (SP), Other Materials (AUX) and Fixed Assets (FA) ; Shipment Cost for imported (RM, PM, SP, AUX, FA) related to clearing agents; local and foreign invoices related to expenses entries.• Generate Vendor Open Items Report, analyze the old items and follow up on closing them.• Generate the Open PO (GR/IR) report and follow up on pending items monthly.• Perform the reconciliation of General Ledger to Accounts Payable at month end.• Perform the bank reconciliation monthly.• Suggest the weekly payment schedule based on the aged account payable sent to the treasury and agreed upon with procurement.• Perform the withholding tax (7.5% and 2.25%) entries related to vendors.• Assist the P&CI, Internal and External auditors, Ministry of Finance, VAT and NSSF departments with their requests.

Answer customers calls and emails while providing them with adequate information, using CISCO Jaber, CISCO Finesse and CMWEB.